Category: Conflict

When Customers Attack: Verbal Aggression and Employee Performance (IO Psychology)

Topic: Job Performance, Training, Conflict Publication: Journal of Applied Psychology (SEPT 2012) Article: When Customers Exhibit Verbal Aggression, Employees Pay Cognitive Costs Authors: A. Rafaeli, A. Erez, S. Ravid, R. Derfler-Rozin, D.E. Treister, R. Scheyer Reviewed By: Ben Sher What happens when customers get angry? For starters, they may yell,

A Bad Boss Can Ruin Your Marriage

Topic: Conflict, Stress, Work-Life Balance, Workplace Deviance Publication: Personnel Psychology Article: The Fallout from Abusive Supervision: An Examination of Subordinates and Their Partners Authors: Carson, D. S., Ferguson, M., Perrewé, P. L., & Whitten, D. Reviewed By: Katie Bachman Maybe this can be filed in the “Well, Duh” folder, but

Keep Cool: The Effectiveness of Avoiding Anger and Maintaining Poise in Negotiations

Topic: Conflict, Emotional Intelligence, Human Resource Management Publication: Journal of Applied Psychology (SEP 2011) Article: Hot or Cold: Is Communicating Anger or Threats More Effective in Negotiation? Authors: Sinaceur, M., Van Kleef, G. A., Neale, M. A., Adam, H., & Haag, C. Reviewed By: Thaddeus Rada Although there are few

Fighting Bullies Beyond the Schoolyard: Bullying in the Workplace as a Competition for Resources

Topic: Conflict, Counterproductive Work Behavior, Work Environment, Workplace Deviance
Publication: Business Horizons 53
Article: Eating their cake and everyone else’s cake, too: Resources as the main ingredient to workplace bullying
Authors: A.R. Wheeler, J.R.B. Halbesleben, and K. Shanine
Reviewed By: Allison B. Siminovsky

Who Leads Diverse Teams to Less (More) Conflict?

Topic: Conflict, Diversity, Teams
Publication: Organizational Behavior and Human Decision Processes (JAN 2011)
Article: When team members’ values differ: The moderating role of team leadership
Authors: K.J. Klein, A.P., Knight, J.C. Ziegert, B.C., Lim, and J.L., Saltz
Reviewed By: Benjamin Granger

Task Conflict, Team Creativity and…Goldilocks?

Topic: Conflict, Creativity
Publication: Journal of Applied Psychology (AUG 2010)
Article: Task conflict and team creativity: A question of how much and when
Authors: Farh, J. L., Lee, C., & Farh, C. I.
Reviewed By: Bobby Bullock

The Dissolution of Alliances: It’s Business, But It’s Also Social

Topic: Conflict, Trust
Publication: Academy of Management Journal
Article: Built to last but falling apart: Cohesion, friction, and withdrawl from interfirm alliances
Authors: H. R. Greve, J. A. C. Baum, H. Mitsuhashi, & T. J. Rowley
Reviewed By: Katie Bachman

Misperceptions of Family-Work Conflict Maintain the Glass Ceiling

Topic: Conflict, Gender Publication: Academy of Management Journal (OCT 2009) Article: Bosses’ perceptions of family-work conflict and women’s promotability: Glass ceiling effects. Authors: J.M. Hoobler, S.J. Wayne, and G. Lemmon Reviewed By: Benjamin Granger Although women have made headway in cracking through the glass ceiling, this barrier is still very much