Category: Counter-Productive Work Behavior

How Service Employees React to Mistreatment by Rude Customers

We’ve all seen employees in the service industry subjected to abusive behavior by rude customers. A new study by Ruodan Shao and Daniel P. Skarlicki finds that employees’ reactions to mistreatment by customers varies in individualistic and collectivistic cultures. It also suggests several solutions for dealing with the stress such rude treatment often causes.

Are you being treated badly by coworkers? It might just be affecting your home life (IO Psychology)

Topic: Counter-Productive Work Behavior, Work-Life Balance, Stress Publication: Journal of Organizational Behavior (MAY 2012) Article: You cannot leave it at the office: Spillover and crossover of coworker incivility Authors: M. Ferguson Reviewed by: Alexandra Rechlin Do you have a coworker who is rude to you? Ignores you? Is condescending to

Predicting CWBs: Have We Been Measuring the Wrong Things?

Topic: Counter-Productive Work Behavior, Personality Publication: Personnel Psychology, 64, 2 (Summer 2011) Article: Reconsidering the Dispositional Basis of Counterproductive Work Behavior: The Role of Aberrant Personality Authors: Wu, J. & Lebreton, J. M. Reviewed By: Thaddeus Rad Counterproductive work behavior (CWB) remains a heavily-researched area in I-O psychology. CWBs can

Is Bad Behavior from an Employee the Consequence of an Unfulfilled Organizational Promise?

Topic: Counter-Productive Work Behavior, Fairness, Trust, Workplace Deviance
Publication: Journal of Business and Psychology (WINTER 2010)
Article: Psychological contracts and counterproductive work behaviors: employee responses to transactional and relational breach
Authors: J.M. Jensen, R.A. Opland, and A.M. Ryan
Reviewed By: Allison B. Siminovsky

What Does Organizational Tenure Really Buy You?

Topic: Citizenship Behaviors, Counter-Productive Work Behavior, Job Performance Publication: Journal of Management (SEP) Article: Organizational tenure and job performance Authors: T.W.H. Ng and D.C. Feldman Reviewed By: Benjamin Granger It is often intuited that employees who remain in an organization longer gain more knowledge of their job and the organization and thus perform at a higher level than employees

One Morally Bankrupt Apple Spoils the Bunch…

Topic: Counter-Productive Work Behavior
Publication: Academy of Management Journal
Article: The normalization of deviant organizational practices: Wage arrears in Russia, 1991-98
Authors: Earle, Spicer, & Peter
Reviewed By: Katie Bachman

Illegitimate Tasks – You Want Me to do What!?

Topic: Counterproductive Work Behavior Publication: Applied Psychology: An International Review (JAN 2010) Article: Illegitimate tasks and counterproductive work behavior Authors: N.K. Semmer, F. Tschan, L.L. Meier, S. Facchin, & N. Jacobshagen Reviewed By: Benjamin Granger The research on counterproductive work behavior (CWB) suggests that it often represents a form of retaliation in

The Golden Rule: Be Sweet and No One Gets Hurt

Topic: Counterproductive Work Behavior Publication: Personnel Psychology (SUMMER 2009) Article: The Relations of Daily Counterproductive Workplace Behavior with Emotions, Situational Antecedents, and Personality Moderators: A Diary Study in Hong Kong Authors: J. Yang, J.M. Diefendorff Reviewed By: Katie Bachman When workers are unhappy with their treatment at work, they tend to

The Good, the Bad, and the Ugly of Stress at Work

Topic: Citizenship Behavior, Counterproductive Work Behaviors Publication: Journal of Applied Psychology (NOV 2009) Article: Can “good” stressors spark “bad” behaviors? The mediating role of emotions in links of challenge and hindrance stressors with citizenship and counter productive behaviors Authors: J.B. Rodell, T.A. Judge Reviewed By: Katie Bachman Research suggests that stress