Category: Training

Middle Skills Gap: Why are employers struggling to fill certain positions?

While many Americans are struggling to land a job, open positions all over the country remain unfilled and apparently unfillable. Employers just can’t find enough qualified candidates. So, what’s the solution? Training programs to fill the “middle skills gap.” Read more on how to implement an effective training program.

When Customers Attack: Verbal Aggression and Employee Performance (IO Psychology)

Topic: Job Performance, Training, Conflict Publication: Journal of Applied Psychology (SEPT 2012) Article: When Customers Exhibit Verbal Aggression, Employees Pay Cognitive Costs Authors: A. Rafaeli, A. Erez, S. Ravid, R. Derfler-Rozin, D.E. Treister, R. Scheyer Reviewed By: Ben Sher What happens when customers get angry? For starters, they may yell,

Are Five Choices Better Than Three? (IO Psychology)

Topic: Selection Publication: International Journal of Selection and Assessment Article: The three option format for knowledge and ability multiple-choice tests: A case for why it should be more commonly used in personnel testing Authors: Edwards, B. D. Arthur, W. Jr., and Bruce, L. L. Reviewer: Neil Morelli When it comes

Tips for Getting Tips (IO Psychology)

Topic: Job Performance, Personality, Training Publication: Journal of Applied Psychology (NOV 2011) Article: Want a Tip? Service Performance as a Function of Emotion Regulation and Extraversion Authors: N. Chi, A.A. Grandey, J.A. Diamond, K.R. Krimmel Reviewed By: Ben Sher Your restaurant server is quite the professional!  He manages a genuine,

The effectiveness of computer-based simulation games (IO Psychology)

Topic: Training Publication: Personnel Psychology (SUMMER 2011) Article: A meta-analytic examination of the instructional effectiveness of computer-based simulation games Author: Sitzmann, T. Reviewed by: Alexandra Rechlin Computer-based simulation games are increasingly being used in training, but how does their effectiveness compare to that of traditional training methods? And what are

Increasing Training Transfer (I/O Psychology)

Topic: Training, Learning, Motivation Publication: Journal of Business and Psychology EC 2011) Article: Influencing learning states to enhance trainee motivation and improve training transfer Authors: Weissbein, D. A., Huang, J. L., Ford, J. K., & Schmidt, A. M. Reviewed by: Alexandra Rechlin How many times have you heard about or

The Waning Voices of Senior Employees: Does Tenure Reduce Impact Levels?

Topic: Potential, Staffing, Training, Turnover
Publication: Human Resource Management (JAN 2011)
Article: Does voice go flat? How tenure diminishes the impact of voice
Authors: D. Avery, P. McKay, D. Wilson, S. Volpone, and E. Killham
Reviewed By: Allison B. Siminovsky

Who Reports Transferring Skills that Weren’t Trained?

Topic: Training
Publication: International Journal of Selection and Assessment (DEC 2010)
Article: Transferring more than learned in training: Employees’ and managers’ (over)generalization of skills
Authors: D.S. Chiaburu, K.B. Sawyer and C.N. Thoroughgood
Reviewed By: Benjamin Granger

How Might Trainers Be Contributing to the Transfer Problem?

Topic: Training
Publication: Human Resource Management (JUL/AUG)
Article: A missing link in the transfer problem? Examining how trainers learn about training transfer
Authors: H.M. Hutchins, L.A. Burke, and A.M. Berthelsen
Reviewed By: Benjamin Granger