Category: Business Strategy

How to get Promoted: Lessons from the movie Office Space

Competition for rewards can be fierce within a company. Many employees fear making too big a wave or drawing too much attention to themselves. But some research paints an opposite picture for how to get promoted. Rewards are likely to go to the employees who interact with their bosses the most. Keeping your head down and working hard may not be the best recipe for success.

When Retailers Screw Up: How Can they Win Customers Back? (IO Psychology)

When customers complain about service or products, many retailers turn to coupons and established procedures to manage complaints quickly. But how do these decisions by management actually interact and affect customer behavior? In this paper, authors investigate both the interaction of reacting quickly and using coupons to respond to a customer complaint.

Give ’em the One-Two Punch!

Topic: Business Strategy, Change Management Publication: Harvard Business Review (DEC 2012) Article: Two Routes to Resilience Authors: Clark Gilbert, Matthew Eyring and Richard N. Foster Reviewed By: Susan Rosengarten Strategists at every organization worry about keeping their companies’ products and services relevant for the twenty first century. With new electronics

Inviting the Inquiry of Science into Strategic Planning (IO Psychology)

Topic: Business Strategy, Creativity, Strategic HR Publication: Harvard Business Review (SEPT 2012) Article: Bringing Science to the Art of Strategy Authors: A. G. Lafley, R. L. Martin, J. W. Rivkin, and N. Siggelkow Reviewed By: Megan Leasher Strategic planners sit down once a year.  They pride themselves on their scientific

Using data to make smart decisions: 1 + 1 = It’s Not That Simple

Topic: Business Strategy, Decision Making, Evidence Based Management, Statistics Publication: Harvard Business Review (APR 2012) Article: Good Data Won’t Guarantee Good Decisions Authors: S. Shah, A. Horne, and J. Capellá Reviewed By: Megan Leasher   When we were in grade school, we learned that 1 + 1 = 2.  We

A Crash Course in Adopting New Technology—It’s All About The Bandwagon

Topic: Business Strategy, Off the Wall Publication: Journal of Management Article: Closing the Technology Adoption–Use Divide: The Role of Contiguous User Bandwagon Authors: G. Lanzolla & F. F. Suarez Reviewed By: Katie Bachman Did you ever buy something that was really expensive, but you could sort of justify the purchase

The Competitive Advantage Behind Investing in Employees (Human Resource Management)

Topic: Performance, Human Resources, Culture, Business Strategy Publication: Journal of Applied Psychology (2012) Article: Impact of High-Performance Work Systems on Individual- and Branch- Level Performance: Test of a Multilevel Model of Intermediate Linkages Authors: Samuel Aryee, Fred O. Walumbwa, Emmanuel Y. M. Seidu, & Lilian E. Otaye Reviewed By: Lauren

Making the Most of an Internal Move (Job Performance)

Topic: Development, Job Performance Publication: Harvard Business Review Title: Get ready for your next assignment Authors: K. S. Milway, A. G. Gregory, J. Davis-Peccoud, and K. Yazbak Reviewed by: Liz Brashier How do we make the most of an internal move? While most managers and executives know about internal role