Competition for rewards can be fierce within a company. Many employees fear making too big a wave or drawing too much attention to themselves. But some research paints an opposite picture for how to get promoted. Rewards are likely to go to the employees who interact with their bosses the most. Keeping your head down and working hard may not be the best recipe for success.
When customers complain about service or products, many retailers turn to coupons and established procedures to manage complaints quickly. But how do these decisions by management actually interact and affect customer behavior? In this paper, authors investigate both the interaction of reacting quickly and using coupons to respond to a customer complaint.
In this article, Wessel and Christensen (2012) focus on how practitioners and business leaders can anticipate and address disruptions to their business models. The authors guide us in ways to maximize company response to disruptions.
Topic: Business Strategy, Change Management Publication: Harvard Business Review (DEC 2012) Article: Two Routes to Resilience Authors: Clark Gilbert, Matthew Eyring and Richard N. Foster Reviewed By: Susan Rosengarten Strategists at every organization worry about keeping their companies’ products and services relevant for the twenty first century. With new electronics
Topic: Business Strategy, Creativity, Strategic HR Publication: Harvard Business Review (SEPT 2012) Article: Bringing Science to the Art of Strategy Authors: A. G. Lafley, R. L. Martin, J. W. Rivkin, and N. Siggelkow Reviewed By: Megan Leasher Strategic planners sit down once a year. They pride themselves on their scientific
Topic: Business Strategy, Decision Making, Evidence Based Management, Statistics Publication: Harvard Business Review (APR 2012) Article: Good Data Won’t Guarantee Good Decisions Authors: S. Shah, A. Horne, and J. Capellá Reviewed By: Megan Leasher When we were in grade school, we learned that 1 + 1 = 2. We
Topic: Business Strategy, Off the Wall Publication: Journal of Management Article: Closing the Technology Adoption–Use Divide: The Role of Contiguous User Bandwagon Authors: G. Lanzolla & F. F. Suarez Reviewed By: Katie Bachman Did you ever buy something that was really expensive, but you could sort of justify the purchase
Topic: Performance, Human Resources, Culture, Business Strategy Publication: Journal of Applied Psychology (2012) Article: Impact of High-Performance Work Systems on Individual- and Branch- Level Performance: Test of a Multilevel Model of Intermediate Linkages Authors: Samuel Aryee, Fred O. Walumbwa, Emmanuel Y. M. Seidu, & Lilian E. Otaye Reviewed By: Lauren
Topic: Development, Job Performance Publication: Harvard Business Review Title: Get ready for your next assignment Authors: K. S. Milway, A. G. Gregory, J. Davis-Peccoud, and K. Yazbak Reviewed by: Liz Brashier How do we make the most of an internal move? While most managers and executives know about internal role
Topic: Business Strategy, Creativity
Publication: Harvard Business Review (OCT 2010)
Article: Building the co-creative enterprise
Authors: V. Ramaswany, F. Gouillart
Reviewed By: Liz Brashier