How do leaders’ emotions affect employees’ work? A new study finds a connection between leaders’ anger and happiness displays and employees’ motivation to engage in voluntary work performance.
Most of us eventually encounter situations at work where we have to pretend to be cheerful even when we’re not. Research shows that how you fake a smile at work makes a big difference in job performance and job satisfaction.
Customers call service lines, because they have problems. Unfortunately, the negative feelings that problems can bring are probably counter-productive when it comes to getting a good solution. When dealing with difficult customers with strong negative feelings, customer service strategies that try to address the problem instead of the emotions yield the best results.
All over America, people are looking for jobs. With unemployment high and companies requiring advanced degrees or years of experience, even for entry level work, job seekers want an edge. What sets you apart from other applicants could be as simple as the smile on your face.
Helen of Troy. Keeping up with the Joneses. Green with Envy. Envy is a power force with many names, manifestations, and forms. It has caused conflicts, large and small, since humans first began to gather together. Envy at work can cause great difficulties or motivate in unexpected ways.
If you’ve ever worked in the service industry, you know that some customers can be incredibly frustrating. You get angry, your blood pressure rises, you try really hard to hold your tongue, and then you complain to your coworkers later. And you feel better.
Topic: Leadership, Emotions Publication: Journal of Applied Psychology (NOV 2012) Article: Looking Down: The Influence of Contempt and Compassion on Emergent Leadership Categorizations Authors: S. Melwani, J.S. Mueller, J.R. Overbeck Reviewed By: Ben Sher, M.A. Do you want people to think of you as a leader? Do you want to