When people think of rainy days, they tend to picture themselves lazing about, perhaps curled up on the sofa with a hot cup of coffee and a good book. But a new study suggests that bad weather may actually be good for workplace productivity, improving employee speed, accuracy and focus on task. The reason? There’s less distraction outside than there is on bright, sunny days.
A service climate examines employees’ perceptions of organizations’ emphasis on quality of service. There exists a lack of research explicating the antecedents, outcomes, and moderators of service climate; this study seeks to fill this void in the literature. The authors found support for service climate as a critical linkage between internal and external service parameters.