Tag: professional identity

Keeping It Real: The Effects and Costs of Authentic Service

The authors explore if there are situations in which employees are more likely to provide authentic service. Findings indicate that workers are most authentic when they identify with the customer/task. However, there can be significant costs to complete authenticity including inappropriate customer interaction and disloyally towards the organization. A case of “bounded authenticity” may prove the most beneficial.

Who are we again? The Identity Crisis of I-O Psychologists

Topic: Professional Identity
Publication: Industrial and Organizational Psychology: Perspectives on Science and Practice
Article: Organizational Psychology and the Tipping Point of Professional Identity
Authors:Ann Marie Ryan and J. Kevin Ford Selected commentary authors: Muchinsky, Shanock,Rogelberg, and Heggestad
Reviewed by: Samantha Paustian-Underdahl