Conflict is inevitable in the workplace due to differences in perspective and opinion. Still, promoting healthy conflict can encourage open and respectful communication. In a newly released Harvard Business Review article, a workplace specialist and author (Gallo, 2025) provides clear methods for harnessing healthy conflict to drive teams toward growth.
PRACTICAL ADVICE FOR THE WORKPLACE
Normalize constructive conflict: Help employees recognize that conflict is both expected and acceptable. The author suggests setting norms to guide conflict resolution, such as, “We respect different perspectives.” After establishing initial norms, encourage the team to contribute their own.
Recognize tensions and promote constructive resolution: Start by identifying potential sources of conflict within the team. For example, team members may approach problems differently, one might focus on details while another sees the bigger picture. Ultimately, the way the team resolves the conflict could determine if there will be a positive outcome.
Detach conflict from people: Remind people not to take conflict personally but to instead focus on shared goals. The authors emphasize being attentive to employees, ensuring they feel heard, and framing conflicts constructively. For example, consider the pros and cons of various perspectives.
Cultivate calmness: When conflict arises, try to stay calm amid the storm. Encourage team members to speak up and express their opinions. However, the author encourages leaders to take control of the conversation if it becomes too personal or unproductive.
THE BOTTOM LINE
With careful guidance from leaders, employees have the power to transform conflict into opportunity. Applying the advice in this article can drive innovation and discovery within teams and organizations.
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