Tag: Uncategorized

The polls are open!!

SIOP members: it is time to vote for SIOP’s next slate of elected officers.  President-elect candidates are: Rob Silzer, Managing Director, HR Assessment and Development & I-O Doctoral Faculty, Baruch/CUNY James L. Outtz, President of Outtz & Associates Deirdre J. Knapp, Vice President and Director of Assessment, Training, and Policy

Improve service climate to retain customers and increase profitability

Topic: Organizational Performance, Strategic HR Publication: Human Resource Management (MAY/JUNE 2011) Article: The service climate-firm performance chain: The role of customer retention Authors: Towler, A., Lezotte, D. V., & Burke, M. J. Reviewed by: Alexandra Rechlin When an organization wants to improve customer retention and therefore its profitability, it will

Performance Ratings = More Than Just Performance

Topic: Performance Appraisal
Publication: Journal of Organizational Behavior (MAY 2010)
Article: The impact of non-performance information on ratings of job performance: A policy-capturing approach
Authors: J.R. Spence and L.M. Keeping
Reviewed By: Benjamin Granger

Employee Pay Range Matters, but How?

Topic: Compensation, Job Performance Publication: Personnel Psychology (AUTUMN 2009) Article: Contingencies in the effects of pay range on organizational effectiveness Authors: S. Kepes, J. Delery, and N. Gupta Reviewed By: Benjamin Granger While pay variability among employees may signal to the workforce that the organization values and rewards good performance; it