Category: Human resource management

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The Future of HR: Bringing Human Resources into the 21st Century

The words “Human Resources” conjure up images of paperwork for some, but true HR professionals understand the value of effective human resource management. The time is ripe for HR leaders to step up to the plate. A new article by Peter Cappelli provides must-read tips for anyone looking to take a company’s people processes to the next level.

Be in Charge of Your Workplace Well-being

What makes a great workplace or a terrible one? Many would say upper management makes the difference or company values or even the guy in the next cubicle. Long days, stressful meetings, a grumpy boss are all factors that we would expect to determine our workplace well-being. Surprisingly, new research indicates that the key factor to well-being in your workplace is you.

Dealing with Difficult Customers: address the problem, not the emotion

Customers call service lines, because they have problems. Unfortunately, the negative feelings that problems can bring are probably counter-productive when it comes to getting a good solution. When dealing with difficult customers with strong negative feelings, customer service strategies that try to address the problem instead of the emotions yield the best results.

The Peril of Excess: Why Moderate Levels of Many Traits Might be Best (Human Resource Management)

Topic: Assessment, Performance, Selection, Human Resource Management Publication: Perspectives on Psychological Science (JAN 2011) Article: Too Much of a Good Thing: The Challenge and Opportunity of the Inverted U Authors: Grant, A. M., & Schwartz, B. Reviewed By: Thaddeus Rada A common assumption in personnel selection practice (and research) in

What’s the Time? The Role of Temporal Perspective in Justice Concerns (Human Resource Management)

Topic: Fairness, Human Resource Management Publication: Organizational Behavior and Human Decision Processes (SEP 2011) Article: Seeing the “Forest” or the “Trees” of Organizational Justice: Effects of Temporal Perspective on Employee Concerns about Unfair Treatment at Work Authors: Cojuharenco, I., Patient, D., & Bashshur, M. R. Reviewed By: Thaddeus Rada Concerns

Human Resource Management: Motivating Your Workers to Create Value

Topic: Human Resource Management, Motivation Publication: Academy of Management Review Article: Heterogeneous Motives and the Collective Creation of Value Authors: Bridoux, F., Coeurderoy, R., and Durand, R. Reviewer: Neil Morelli In a world where resources are becoming scarcer, firms should be looking to boost any kind of competitive advantage they

Keep Cool: The Effectiveness of Avoiding Anger and Maintaining Poise in Negotiations

Topic: Conflict, Emotional Intelligence, Human Resource Management Publication: Journal of Applied Psychology (SEP 2011) Article: Hot or Cold: Is Communicating Anger or Threats More Effective in Negotiation? Authors: Sinaceur, M., Van Kleef, G. A., Neale, M. A., Adam, H., & Haag, C. Reviewed By: Thaddeus Rada Although there are few