February 2010 – Page 2

Perspectives on Potential

On February 3, 2010 By I-O AT WORK

Topic: Potential, Talent Management Publication: Industrial and Organizational Psychology: Perspectives on Science and Practice (DEC 2009) Article: The Pearls and Perils of Identifying Potential Authors: R. Silzer and A. Church Selected Commentary Authors: Robinson, Fetters, Riester, & Bracco; Dalal & Nolan Reviewed By: Samantha Paustian-Underdahl Identifying and developing talented employees

Categories : *Journal of Organizational Behavior TurnoverTags : behavior human resource management human resources industrial-organizational psychology organizational development organizational performance turnover

Emotional Labor & Turnover…Fake It ‘Til You Make It?

On February 1, 2010 By I-O AT WORK

Topic: Turnover Publication: Journal of Organizational Behavior (NOV 2009) Article: A predictive study of emotional labor and turnover Authors: S.L. Chau, J.J. Dahling, P.E. Levy, J.M. Diefendorff Reviewed By: Katie Bachman Good customer service may be causing workers to consider leaving their organization. Putting on a smile through a difficult interaction