September 22, 2011

Don’t Dump the Dimensions: A New Model for Evaluating Assessment Center Participants

On September 22, 2011 By I-O AT WORK

Topic: Assessment Publication: Personnel Psychology (SUMMER 2011) Article: Exercises and Dimensions are the Currency of Assessment Centers Authors: Hoffman, B. J., Melchers, K. G., Blair, C. A., Kleinmann, M., & Ladd, R. T. Reviewed By: Thaddeus Rada Assessment centers (ACs) remain a popular, and often effective, way for organizations to

Categories : *Journal of Applied PsychologyTags : leadership performance teams

Trust in the Leader Is Important For Team Performance

On September 22, 2011May 17, 2021 By I-O AT WORK

Researchers investigate two different types of trust in leaders and explain how they lead to enhanced team performance.

Categories : *Human Resource Management Organizational Performance Strategic HR UncategorizedTags : organizational performance strategic HR Uncategorized

Improve service climate to retain customers and increase profitability

On September 22, 2011 By I-O AT WORK

Topic: Organizational Performance, Strategic HR Publication: Human Resource Management (MAY/JUNE 2011) Article: The service climate-firm performance chain: The role of customer retention Authors: Towler, A., Lezotte, D. V., & Burke, M. J. Reviewed by: Alexandra Rechlin When an organization wants to improve customer retention and therefore its profitability, it will