Day: September 22, 2011

Don’t Dump the Dimensions: A New Model for Evaluating Assessment Center Participants

Topic: Assessment Publication: Personnel Psychology (SUMMER 2011) Article: Exercises and Dimensions are the Currency of Assessment Centers Authors: Hoffman, B. J., Melchers, K. G., Blair, C. A., Kleinmann, M., & Ladd, R. T. Reviewed By: Thaddeus Rada Assessment centers (ACs) remain a popular, and often effective, way for organizations to

Trust in the leader is important for team performance

Topic: Leadership, Teams Publication: Journal of Applied Psychology (JUL 2011) Article: Cognition-based and affect-based trust as mediators of leader behavior influences on team performance Authors: Schaubroeck, J., Lam, S. S. K., & Peng, A. C. Reviewed by: Alexandra Rechlin Little research has explored the role that trust in the leader

Improve service climate to retain customers and increase profitability

Topic: Organizational Performance, Strategic HR Publication: Human Resource Management (MAY/JUNE 2011) Article: The service climate-firm performance chain: The role of customer retention Authors: Towler, A., Lezotte, D. V., & Burke, M. J. Reviewed by: Alexandra Rechlin When an organization wants to improve customer retention and therefore its profitability, it will