HR has come a long way from its roots, but how can it increase its relevancy in a new global business paradigm?
Topic: Organizational Performance, Strategic HR Publication: Human Resource Management (MAY/JUNE 2011) Article: The service climate-firm performance chain: The role of customer retention Authors: Towler, A., Lezotte, D. V., & Burke, M. J. Reviewed by: Alexandra Rechlin When an organization wants to improve customer retention and therefore its profitability, it will
Topic: Potential, Staffing, Training, Turnover
Publication: Human Resource Management (JAN 2011)
Article: Does voice go flat? How tenure diminishes the impact of voice
Authors: D. Avery, P. McKay, D. Wilson, S. Volpone, and E. Killham
Reviewed By: Allison B. Siminovsky