Category: Citizenship Behavior

Why Would People Stigmatize Employees Who Volunteer?

How is volunteering perceived in the workplace? Contrary to expectations, employees who volunteer are viewed both positively and negatively depending on the perceived motives behind the volunteering. The results of a recent study show that volunteering for the “wrong reasons” results in negative judgment and potentially harmful behavior toward employee volunteers.

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Do Telecommuters Have Better Job Performance?

Are telecommuters better performers than their in-office counterparts? A new study examines the performance of telecommuters compared to their traditional office counterparts. Results show that in certain situations, telecommuting increases task performance and organizational citizenship behavior.

Leave a Penny, Take a Penny: Effective Giving

Generous employees can contribute to a business climate that is profitable, productive, and efficient. The same charitable personality type that gives more than they get often finds forming strong bonds with customers and co-workers a snap. But it is possible to be too generous. Adam Grant offers some suggestions for effective giving.

Proactive Performance Increases Customer Satisfaction (IO Psychology)

Topic: Culture, Self-Efficacy, Job Attitudes, Citizenship Behavior Publication: Journal of Applied Psychology (MAY 2012) Article: Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance. Authors: S. Raub, H. Liao Reviewed By: Ben Sher In the customer service division,

Why LMX Works: Some Reasons Why High-Quality Relationships Are So Important

Topic: Citizenship Behavior, Leadership Publication: Personnel Psychology (Autumn 2011) Article: How Leader–Member Exchange Influences Effective Work Behaviors: Social Exchange and Internal–External Efficacy Perspectives Authors: Walumbwa, F. O., Cropanzano, R., & Goldman, B. M. Reviewed By: Thaddeus Rada Leader-member exchange (LMX) theory has been an influential leadership theory for many years.

One Plank at a Time: Building the Bridge from OCBs to Performance

Topic: Job Performance, Citizenship Behavior
Publication: Journal of Applied Psychology
Article: A Moderated Mediation Model of the Relationship Between Organizational
Citizenship Behaviors and Job Performance
Authors: Ozer, M.
Reviewed by: Neil Morelli

Help the Organization and…Help Yourself!!!

Topic: Citizenship Behavior, Interviewing, Selection
Publication: Journal of Applied Psychology (MAR 2011)
Article: Effects of organizational citizenship behaviors on selection decisions in employment interviews.
Authors: N. P. Podsakoff, S. W. Whiting, P. M. Podsakoff, & P. Mishra
Reviewed By: Thaddeus Rada

Dysfunctional employees? It could be attachment issues.

Topic: Stress, Turnover, Citizenship Behavior
Publication: Journal of Applied Psychology
Article: Attachment at (Not to) Work: Applying Attachment Theory to Explain Individual Behavior in Organizations
Authors: D. A. Richards A.C.H. Schat
Reviewed By: Neil Morelli

When Helping Hurts: The Dark Side of Organizational Citizenship Behaviors

Topic: Citizenship Behavior, Work-Life Balance
Publication: Journal of Organizational Behavior (AUG 2010)
Article: Citizenship under pressure: What’s a good soldier to do?
Author: M. C. Bolino, W. H. Turnley, J. B. Gilstrap, & M. M. Sauzo
Reviewed by: Sarah Teague

Thank you! Why do these two words mean so much?

Topic: Citizenship Behavior, Work Environment
Publication: Journal of Personality and Social Psychology
Article: A little thanks goes a long way: Explaining why gratitude expressions motivate prosocial behavior (JUN 2010)
Author: A. M. Grant, and F. Gino
Reviewed by: Sarah Teague