What happens if you do more than your job calls for? On one hand, you might be helping your organization achieve success. But what does it do for you?
How is volunteering perceived in the workplace? Contrary to expectations, employees who volunteer are viewed both positively and negatively depending on the perceived motives behind the volunteering. The results of a recent study show that volunteering for the “wrong reasons” results in negative judgment and potentially harmful behavior toward employee volunteers.
My company is going through tough times and I’m afraid that I might lose my job. Will I be more or less likely to help the organization with extra effort? It’s an interesting question that has led to conflicting answers. However, new research sets the record straight. Is there a relationship between organizational citizenship behavior and job security?
There’s a fine line between work engagement and workaholism. The former can lead to positive, dedicated employees; the latter can lead to burnout, bad attitudes, and quitting. Youngkeun Choi examines the differences between the two, offering organizations guidance on encouraging work engagement and discouraging workaholism.
Just knowing you were kind to someone can improve your work day. Think of a time you helped a fellow coworker. Maybe they acted kindly in return. But the act of kindness alone can build a positive work environment. Did you find yourself thinking about that positive interaction later? The good feeling from helping someone is so powerful it can last till bedtime – literally.
Generous employees can contribute to a business climate that is profitable, productive, and efficient. The same charitable personality type that gives more than they get often finds forming strong bonds with customers and co-workers a snap. But it is possible to be too generous. Adam Grant offers some suggestions for effective giving.
Topic: Culture, Self-Efficacy, Job Attitudes, Citizenship Behavior Publication: Journal of Applied Psychology (MAY 2012) Article: Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance. Authors: S. Raub, H. Liao Reviewed By: Ben Sher In the customer service division,
Topic: Citizenship Behavior, Leadership Publication: Personnel Psychology (Autumn 2011) Article: How Leader–Member Exchange Influences Effective Work Behaviors: Social Exchange and Internal–External Efficacy Perspectives Authors: Walumbwa, F. O., Cropanzano, R., & Goldman, B. M. Reviewed By: Thaddeus Rada Leader-member exchange (LMX) theory has been an influential leadership theory for many years.