Categories : *Academy of Management Diversity Fairness Performance Appraisal
Customer Satisfaction Surveys: A Measure of Race and Gender. A Measure of Performance? Not So Much
Topic: Fairness, Diversity, Performance Appraisal
Publication: Academy of Management Journal
Article: An examination of whether and how racial and gender biases influence customer satisfaction
Authors: D. R. Hekman, K. Aquino, B. P. Owens, T. R. Mitchell, P. Schilpzand, & K. Leavitt
Reviewed By: Katie Bachman