Although personal or professional slights are common, sometimes feeling wronged can lead people to retaliate in ways that are harmful to other employees or the organization.
When employees are new to an organization, they have a lot to learn. What are the policies and procedures? How should the work be done? Where is the coffee machine? But new research shows that newcomers who experience conflict with coworkers might not get all the information they need, ultimately hurting job performance. What can we do about it?
Teams are used by all organizations, but they can be hurt by negative relationships that occur between team members. New research has found that organizations can encourage team members to support each other, and also design work so that team members rely on each other. These can help mitigate the negative effects caused by negative relationships.
Job conflict sounds like a bad thing. But when the circumstances are right, conflict leads to an exchange of valuable information and eventually increased job satisfaction. This new study examines the conditions under which these positive outcomes occur, and provides useful directives for how leaders can harness the positive effects of workplace conflict.
Could an individual’s workplace performance determine whether or not they are subjected to employee victimization? A new study finds that both high and low performers may be victimized at work, but through different forms of aggressive behavior. Because future work performance may be impaired by such treatment, there is both an individual and organizational imperative to deal with this issue.
Teamwork is essential to organizational success. But assembling a team that can work together effectively can make all the difference in whether a given project succeeds or fails. A new study suggests members’ individual needs play a significant role in intragroup conflict, and should be strongly considered when putting a work team together.
Abusive supervisors have become increasingly common in recent years, and can have a devastating effect on workplace morale and productivity. A new study examines how employees can maintain job performance while dealing with an abusive supervisor, and ultimately found that the individual’s personality has a more significant effect than their choice of coping strategy.
We’ve all seen employees in the service industry subjected to abusive behavior by rude customers. A new study by Ruodan Shao and Daniel P. Skarlicki finds that employees’ reactions to mistreatment by customers varies in individualistic and collectivistic cultures. It also suggests several solutions for dealing with the stress such rude treatment often causes.