Category: Citizenship Behavior

Proactive Performance Increases Customer Satisfaction (IO Psychology)

Topic: Culture, Self-Efficacy, Job Attitudes, Citizenship Behavior Publication: Journal of Applied Psychology (MAY 2012) Article: Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance. Authors: S. Raub, H. Liao Reviewed By: Ben Sher In the customer service division,

One Plank at a Time: Building the Bridge from OCBs to Performance

Topic: Job Performance, Citizenship Behavior
Publication: Journal of Applied Psychology
Article: A Moderated Mediation Model of the Relationship Between Organizational
Citizenship Behaviors and Job Performance
Authors: Ozer, M.
Reviewed by: Neil Morelli

Help the Organization and…Help Yourself!!!

Topic: Citizenship Behavior, Interviewing, Selection
Publication: Journal of Applied Psychology (MAR 2011)
Article: Effects of organizational citizenship behaviors on selection decisions in employment interviews.
Authors: N. P. Podsakoff, S. W. Whiting, P. M. Podsakoff, & P. Mishra
Reviewed By: Thaddeus Rada

When Helping Hurts: The Dark Side of Organizational Citizenship Behaviors

Topic: Citizenship Behavior, Work-Life Balance
Publication: Journal of Organizational Behavior (AUG 2010)
Article: Citizenship under pressure: What’s a good soldier to do?
Author: M. C. Bolino, W. H. Turnley, J. B. Gilstrap, & M. M. Sauzo
Reviewed by: Sarah Teague

Thank you! Why do these two words mean so much?

Topic: Citizenship Behavior, Work Environment
Publication: Journal of Personality and Social Psychology
Article: A little thanks goes a long way: Explaining why gratitude expressions motivate prosocial behavior (JUN 2010)
Author: A. M. Grant, and F. Gino
Reviewed by: Sarah Teague

What Does Organizational Tenure Really Buy You?

Topic: Citizenship Behaviors, Counter-Productive Work Behavior, Job Performance Publication: Journal of Management (SEP) Article: Organizational tenure and job performance Authors: T.W.H. Ng and D.C. Feldman Reviewed By: Benjamin Granger It is often intuited that employees who remain in an organization longer gain more knowledge of their job and the organization and thus perform at a higher level than employees

Organizational Citizenship: more than a matter of “scratching backs

Topic: Citizenship Behavior, Fairness
Publication: Journal of Applied Psychology (MAR 2010)
Article: Paying you back or paying me forward: Understanding rewarded and unrewarded organizational citizenship behavior
Authors: M.A. Korsgaard, B.M. Meglino, S.W. Lester, & S.S. Jeong
Reviewed By: Bobby Bullock

Is it Fair to Include “Citizenship” in Performance Appraisals?

Topic: Citizenship Behavior, Performance Appraisal Publication: Journal of Business and Psychology (DEC 2009) Article: Organizational citizenship behavior in performance evaluations: Distributive justice or injustice Authors: S.K., Johnson, C.L. Holladay, & M.A. Quinones Reviewed By: Benjamin Granger Organizational Citizenship Behaviors (OCBs) are volitional work behaviors that go above and beyond the call of

Organizational Citizenship: Lend a Hand and Look Good Doing It

Topic: Citizenship Behavior Publication: Journal of Applied Psychology (JUL 2009) Article: Good soldiers and good actors: Prosocial and impression management motives as interactive predictors of affiliative citizenship behaviors Authors: A. M. Grant, D. M. Mayer Reviewed By: Sarah Teague In recent years, organizational citizenship behaviors (OCBs) have received considerable attention

The Good, the Bad, and the Ugly of Stress at Work

Topic: Citizenship Behavior, Counterproductive Work Behaviors Publication: Journal of Applied Psychology (NOV 2009) Article: Can “good” stressors spark “bad” behaviors? The mediating role of emotions in links of challenge and hindrance stressors with citizenship and counter productive behaviors Authors: J.B. Rodell, T.A. Judge Reviewed By: Katie Bachman Research suggests that stress