In the evolving workforce of the 21st century, there is a tendency for star performers to produce a disproportionate amount of output compared to the average performer. Despite this trend there has been very little shift in how we treat and manage star performers, often treating and paying them the same as average performers. The result is higher turnover among stars. How important are star performers and what can we do to better manage and retain them?
When customers complain about service or products, many retailers turn to coupons and established procedures to manage complaints quickly. But how do these decisions by management actually interact and affect customer behavior? In this paper, authors investigate both the interaction of reacting quickly and using coupons to respond to a customer complaint.
Topic: Selection, Human Resources Publication: Journal of Personality and Social Psychology (2007) Article: Grit: Perseverance and passion for long-term goals Authors: Angela L. Duckworth, Christopher Peterson, Michael D. Matthews, and Dennis R. Kelly Reviewed By: Scott Charles Sitrin Imagine that you are the head of Human Resources, and are tasked
Topic: Employee Satisfaction, Evidence-Based Management, Rewards
Publication: Journal of Applied Psychology (JUL 2011)
Article: Promised and Delivered Inducements and Contributions: An Integrated View of Psychological Contract Appraisal
Authors: Lambert, L. S.
Reviewed By: Thaddeus Rada
Topic: Compensation, Culture, Motivation, Rewards, Organizational Reputation Publication: The International Journal of Human Resource Management Article: Compensation as a Signal of Organizational Culture: The Effects of Advertising Individual or Collective Incentives Author: K. Kuhn Reviewed By: Lit Digger It is commonly assumed that compensation and rewards systems reflect the cultures of the organizations
Topic: Motivation, Rewards, Strategic HR, Publication: HR Magazine Article: Length-of-Service Awards Becoming More Personal. Author: R.R. Hastings Featured by: Sarah Bowen Length-of-service awards (the small gold pin or certificate at the bottom of your junk drawer) can be truly rewarding when managed in the proper way. However, when carelessness is evident in such gestures, employees do not
Topic: Compensation, Motivation, Rewards, Strategic HR Publication: Research and Practice in Human Resource Management Article: A Mathematical Model to Monitor Late Arrivals at Work Author: S.A. Oke, T.M. Ezenachkwu Featured by: Sarah Bowen In their recent article, Oke and Ezenachukwu embark on an ambitious journey to prove that timeliness is improved through rewards and recognition in the workplace. The authors conduct their research in
Topic: Compensation, Organizational Justice, Motivation, Rewards Publication: Journal of Human ResourcesArticle: Who is holding the glass ceiling in place? Author: N. Fortin Featured by: Benjamin Granger Many 21st century women still earn less than their male counterparts. However, this injustice may not be due fully to chauvinists and stereotypes. In her article, The Gender Wage Gap among Young
Topic: Compensation, Motivation, Rewards Publication: The Wall Street Journal Article: When schools offer money as a motivator. Blogger: James Grand Long gone are the days when Mom and Dad would offer a few bucks for an “A” on your report card to buy some candy from the grocery store. Now, the schools are starting to provide the incentives—and they aren’t just offering up