Category: Strategic HR

Improve service climate to retain customers and increase profitability

Topic: Organizational Performance, Strategic HR Publication: Human Resource Management (MAY/JUNE 2011) Article: The service climate-firm performance chain: The role of customer retention Authors: Towler, A., Lezotte, D. V., & Burke, M. J. Reviewed by: Alexandra Rechlin When an organization wants to improve customer retention and therefore its profitability, it will

Is Bureaucracy Bad for Creativity? That Depends on You

Topic: Creativity, Strategic HR, Teams
Publication: Academy of Management Journal
Article: How does bureaucracy impact individual creativity? A cross-level investigation of team contextual influences on goal orientation-creativity relationships
Authors: Giles Hirst, Daan Van Knippenberg, Chin-Hui Chen, & Claudia A. Sacramento
Reviewed By: Katie Bachman

Increase generic human capital to increase unit-specific human capital

Topic: Organizational performance, Talent management, Strategic HR
Publication: Academy of Management Journal (APR 2011)
Article: Acquiring and developing human capital in service contexts: The interconnectedness of human capital resources
Authors: Ployhart, R. E., Van Iddekinge, C. H., & MacKenzie, W. I.
Reviewed by: Alexandra Rechlin

Do you care about human capital? You should!

Topic: Organizational Performance, Talent Management, Strategic HR
Publication: Journal of Applied Psychology (MAY 2011)
Article: Does human capital matter? A meta-analysis of the relationship between human capital and firm performance
Authors: Crook, T. R., Todd, S. Y., Combs, J. G., Woehr, D. J., & Ketchen, D. J.
Reviewed by: Alexandra Rechlin

Building successful and sustainable HR interventions

Topic: Change management, Strategic HR
Publication: Journal of Business and Psychology (JUN 2011)
Article: HR interventions that go viral
Authors: Yost, P. R., McLellan, J. R., Ecker, D. L., Chang, G. C., Hereford, J. M., Roenicke, C. C., Town, J. B., & Winberg, Y. L.
Reviewed by: Alexandra Rechlin

Creativity at Work…Through Increased Workplace Structure?

Topic: Creativity, Strategic HR, Stress
Publication: Human Resource Management (49)
Article: Does Structuring of Human Resource Management Process Enhance Employee Creativity? The Mediating Role of Psychological Availability
Authors: G. Binyamin, A. Carmeli
Reviewed By: Lauren A. Wood

Understanding the Links Between HR Strategy and Business Outcomes – Book Review

Topic: Book Reviews, Strategic HR, Measurement Book Title: Investing in what matters: linking employees to business outcomes Authors: Scott Mondore, Ph.D. and Shane Douthitt, Ph.D. In SHRM’s recently published the book, “Investing in What Matters,” Scott Mondore, Ph.D. and Shane Douthitt, Ph.D. offer a process to understand the links between HR strategy  and business outcomes. 

The Worker Bee: Committed or Alienated?

Topic: Employee Satisfaction, Strategic HR  Publication: Research and Practice in Human Resource Management Article: HRM: A Contributor to Employee Alienation. Author: G.R. Tonks, L.G. Nelson Featured by: Sarah Bowen Alienated employees are typified by powerlessness, purposelessness, loneliness and self-estrangement. But what causes these symptoms of alienation? Has Human Resource Management (HRM) contributed to the increase in alienated, less-committed employees? Tonks and Nelson suggest multiple variables play a role in the increased existence of

Which Way at the Intersection of Work and Home?

Topic:  Strategic HR, Work-Life Balance Publication: Research and Practice in Human Resource Management Article:Satisfaction and Perceived Productivity when Professionals Work From Home. Blogger: Sarah Bowen Working from home (WFH) is a clear alternative to the 9-to-5 lifestyle, but what conditions are necessary in order to achieve both satisfaction and productivity when working from home?