Category: Organizational Performance

Why Should Managers Care about Being Fair? (Human Resource Management)

Topic: Fairness, Organizational Justice, Organizational Performance Publication: Journal of Applied Psychology Article: Fairness at the collective level: A meta-analytic examination of the consequences and boundary conditions of organizational justice climate. Authors: Whitman, D. S., Caleo, S., Carpenter, N. C., Horner, M. T., and Bernerth, J. B. Reviewer: Neil Morelli Organizational

Improve service climate to retain customers and increase profitability

Topic: Organizational Performance, Strategic HR Publication: Human Resource Management (MAY/JUNE 2011) Article: The service climate-firm performance chain: The role of customer retention Authors: Towler, A., Lezotte, D. V., & Burke, M. J. Reviewed by: Alexandra Rechlin When an organization wants to improve customer retention and therefore its profitability, it will

Increase generic human capital to increase unit-specific human capital

Topic: Organizational performance, Talent management, Strategic HR
Publication: Academy of Management Journal (APR 2011)
Article: Acquiring and developing human capital in service contexts: The interconnectedness of human capital resources
Authors: Ployhart, R. E., Van Iddekinge, C. H., & MacKenzie, W. I.
Reviewed by: Alexandra Rechlin

What are the performance implications of your organization’s culture?

Topic: Culture, Organizational Performance
Publication: Journal of Applied Psychology (JULY 2011)
Article: Organizational Culture and Organizational Effectiveness: A Meta-Analytic
Investigation of the Competing Values Framework’s Theoretical Suppositions
Authors: Hartnell, C.A., Ou, A.Y., & Kinicki, A.
Reviewer: Neil Morelli

Do you care about human capital? You should!

Topic: Organizational Performance, Talent Management, Strategic HR
Publication: Journal of Applied Psychology (MAY 2011)
Article: Does human capital matter? A meta-analysis of the relationship between human capital and firm performance
Authors: Crook, T. R., Todd, S. Y., Combs, J. G., Woehr, D. J., & Ketchen, D. J.
Reviewed by: Alexandra Rechlin

How Important is The Store Manager?

Topic: Organizational Performance
Publication: Journal of Applied Psychology (MAY 2010)
Article: Store manager performance and satisfaction: Effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth.
Authors: R.G. Netemeyer, J.G. Maxham III, D.R. Lichtenstein
Reviewed By: Allison Gabriel

The Employee Network: to Keep or Not to Keep Under the Radar

Topic: Organizational Performance, Change Management
Publication: Harvard Business Review (MAR 2010)
Article: Harnessing your staff’s informal networks
Authors: R. McDermott, D. Archibald
Reviewed by: Liz Brashier

Organizational Politics: A Ubiquitous Evil

Topic: Organizational Performance, Job Attitudes Publication: Academy of Management Journal (DEC 2009) Article: The relationship between perceptions of organizational politics and employee attitudes, strain and behavior: A meta-analytic examination. Authors: C-H. Chang, C. C. Rosen, & P. E. Levy Reviewed By: Benjamin Granger Organizational politics refer to activities that individuals