Organizations that want employees to be proactive should create a supportive climate, paying special attention to performance rating systems.
Topic: Job Attitudes, Organizational Commitment, Job Satisfaction, Turnover Publication: Journal of Business and Psychology (in press) Article: Generational differences in work-related attitudes: A Meta-analysis Authors: D. P. Costanza, J. M. Badger, R. L. Fraswer, J. B. Severt, & P. A. Gade Reviewed by: Alexandra Rechlin Do generational differences predict work-related
Topic: Culture, Self-Efficacy, Job Attitudes, Citizenship Behavior Publication: Journal of Applied Psychology (MAY 2012) Article: Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance. Authors: S. Raub, H. Liao Reviewed By: Ben Sher In the customer service division,