Category: Business Strategy

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The Future of HR: Bringing Human Resources into the 21st Century

The words “Human Resources” conjure up images of paperwork for some, but true HR professionals understand the value of effective human resource management. The time is ripe for HR leaders to step up to the plate. A new article by Peter Cappelli provides must-read tips for anyone looking to take a company’s people processes to the next level.

How to get Promoted: Lessons from the movie Office Space

Competition for rewards can be fierce within a company. Many employees fear making too big a wave or drawing too much attention to themselves. But some research paints an opposite picture for how to get promoted. Rewards are likely to go to the employees who interact with their bosses the most. Keeping your head down and working hard may not be the best recipe for success.

When Retailers Screw Up: How Can they Win Customers Back? (IO Psychology)

When customers complain about service or products, many retailers turn to coupons and established procedures to manage complaints quickly. But how do these decisions by management actually interact and affect customer behavior? In this paper, authors investigate both the interaction of reacting quickly and using coupons to respond to a customer complaint.

Give ’em the One-Two Punch!

Topic: Business Strategy, Change Management Publication: Harvard Business Review (DEC 2012) Article: Two Routes to Resilience Authors: Clark Gilbert, Matthew Eyring and Richard N. Foster Reviewed By: Susan Rosengarten Strategists at every organization worry about keeping their companies’ products and services relevant for the twenty first century. With new electronics

Inviting the Inquiry of Science into Strategic Planning (IO Psychology)

Topic: Business Strategy, Creativity, Strategic HR Publication: Harvard Business Review (SEPT 2012) Article: Bringing Science to the Art of Strategy Authors: A. G. Lafley, R. L. Martin, J. W. Rivkin, and N. Siggelkow Reviewed By: Megan Leasher Strategic planners sit down once a year.  They pride themselves on their scientific