Researchers explore how employees can best manage their emotions when dealing with stressful customer interactions. What are implications for management?
Who do you really want answering that important 3am phone call? Probably not your employee. New organizational theory proposes that constant connectedness or working irregular hours can lead to sleep deprivation. While pushing employees extra hard may seem to initially increase organizational performance, it is certainly no long-term winning strategy.
You sit down at your desk to start the workday and log in to your work email. “YOU’VE GOT (187 pieces of) MAIL!” You might just have email overload. Besides for being extremely annoying, you might feel pressured to quickly respond to all of these emails. This pressure now has a word: telepressure. Does telepressure make you more productive at work, or can it lead to harmful outcomes ultimately affecting an organization’s bottom line?
Caregivers are people who assume responsibility for helping another person with daily living activities. But many caregivers are also full-time employees. With the increase of caregivers in the workforce, a new study shows how family and supervisor support can influence the mental health outcomes of these caregivers, and lead to improved well-being.