Group Job Satisfaction Determined by the Emotional Intelligence of Its Leader

Topic: Leadership, Teams, Emotional Intelligence, Job Satisfaction
Publication: Small Group Research (JAN 2011)
Article: Managers’ Trait Emotional Intelligence and Group Outcomes: The Case of Group Job Satisfaction
Authors: L. Zampetakis & V. Moustakis
Reviewed By: Allison B. Siminovsky

Regardless of the nature of an organization’s end goals, it is in any organization’s best interests to have employees that are satisfied with their jobs.  Individual job satisfaction has been linked to increased performance and higher organizational loyalty, amongst other positive implications.  It has been found in the past that individual job satisfaction and trait emotional intelligence, or one’s emotional self-awareness, are linked, as being able to identify and regulate one’s emotions has had positive effects on job satisfaction. 


As organizational structure is becoming more and more group-focused, this study raises the possibility that the trait emotional intelligence of a leader could play a role in group job satisfaction.  If such a relationship could be found, organizations could use this information to place those employees with high trait emotional intelligence in leadership roles, potentially boosting group job satisfaction and benefiting the organization as a whole.

Supporting the notion that groups tend to develop shared judgments and evaluations over time, the researchers found that the groups they studied developed unitary evaluations of their leaders’ emotional intelligence. 

Furthermore, these group evaluations were found to playing a role in determining group job satisfaction, which refers to members‘ feelings towards the work they perform and their work environment at large.  This is important in that it further emphasizes the effects that group members have on one another, as well as the shared effects that a leader’s actions could have on all members of a group.

In the future, organizations might find it beneficial to recruit group leaders with high trait emotional intelligence, as these individuals could potentially impact group satisfaction and therefore provide a better working experience for group members.  Group job satisfaction is not only beneficial to the individuals in the groups themselves, but to organizations on the whole, for satisfied employees could have positive implications in the workplace.  Overall, this study highlights the need to emphasize not only individual interactions, but those on the group level, as well.

Zampetakis, L. A., & Moustakis, V. (2011). Managers’ Trait Emotional Intelligence and Group Outcomes: The Case of Group Job Satisfaction. Small Group Research, 42(1), 77-102. doi: 10.1177/1046496410373627.