Category: Organizational Reputation

When Retailers Screw Up: How Can they Win Customers Back? (IO Psychology)

When customers complain about service or products, many retailers turn to coupons and established procedures to manage complaints quickly. But how do these decisions by management actually interact and affect customer behavior? In this paper, authors investigate both the interaction of reacting quickly and using coupons to respond to a customer complaint.

Being Nice Matters: The Importance of Corporate Social Responsibility for Employee Well-Being

Topic: Organizational Reputation, Off the Wall Publication: Research in Organizational Behavior (2012) Article: Corporate Social Responsibility as a Source of Employee Satisfaction Authors: Christopher W. Bauman & Linda J. Skitka Reviewed By: Thaddeus Rada In light of the many corporate scandals that have rocked the U.S. over the past several

Corporate Image, Attraction, and Top Talent

Topic: Recruiting, Organizational Reputation
Publication: International Journal of Selection and Assessment
Article: Does image matter to different job applicants? The influences of corporate image and applicant individual differences on organizational attractiveness
Authors: W-C. Tsai & I. W-F. Yang
Reviewed By: Benjamin Granger

What do Job Ads Say About Your Organizational Culture?

Topic: Compensation, Culture, Motivation, Rewards, Organizational Reputation Publication: The International Journal of Human Resource Management Article: Compensation as a Signal of Organizational Culture: The Effects of Advertising Individual or Collective Incentives Author: K. Kuhn Reviewed By: Lit Digger It is commonly assumed that compensation and rewards systems reflect the cultures of the organizations

Ashes, Ashes, Organizations All Fall Down!

Topic: Change Management, Organizational Reputation Publication: Academy of Management Journal (DEC 2008) Article: Good fences make good neighbors: A longitudinal analysis of an industry self-regulatory institution Author: M.L. Barnett, A.A. King Reviewed By: Katie Bachman In these “interesting” economic times, it seems like every company is struggling to overcome challenges within their organizations. Bad news: You need to be worried about what your competitors struggle with too! In a recent article in the Academy of Management Journal, Barnett and