Researchers discover how organizations can protect their reputations by using interventions to curb off-duty bad behavior by employees.
When customers complain about service or products, many retailers turn to coupons and established procedures to manage complaints quickly. But how do these decisions by management actually interact and affect customer behavior? In this paper, authors investigate both the interaction of reacting quickly and using coupons to respond to a customer complaint.
Topic: Organizational Reputation, Off the Wall Publication: Research in Organizational Behavior (2012) Article: Corporate Social Responsibility as a Source of Employee Satisfaction Authors: Christopher W. Bauman & Linda J. Skitka Reviewed By: Thaddeus Rada In light of the many corporate scandals that have rocked the U.S. over the past several
Topic: HPWS, Downsizing
Publication: Human Resource Management (JAN 2011)
Article: The effects of downsizing on labor productivity, the value of showing consideration for employees’ morale and welfare in high-performance work systems
Authors: R.D. Iverson, C.D. Zatzick
Reviewed By: Rebecca Eckart
Topic: Recruiting, Organizational Reputation
Publication: International Journal of Selection and Assessment
Article: Does image matter to different job applicants? The influences of corporate image and applicant individual differences on organizational attractiveness
Authors: W-C. Tsai & I. W-F. Yang
Reviewed By: Benjamin Granger
Topic: Compensation, Culture, Motivation, Rewards, Organizational Reputation Publication: The International Journal of Human Resource Management Article: Compensation as a Signal of Organizational Culture: The Effects of Advertising Individual or Collective Incentives Author: K. Kuhn Reviewed By: Lit Digger It is commonly assumed that compensation and rewards systems reflect the cultures of the organizations