Tag: business strategy

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Effective Negotiation: When Does Expressing Sadness Work?

Many popular books are written on how to succeed at high stakes negotiation, but researchers continue to study specific techniques to determine what really works. What about the emotion of sadness? If you need something from someone, are you more likely to get it if you let your lip tremble and solemnly wipe a tear from the corner of your eye? Or is that going to backfire?

How to get Promoted: Lessons from the movie Office Space

Competition for rewards can be fierce within a company. Many employees fear making too big a wave or drawing too much attention to themselves. But some research paints an opposite picture for how to get promoted. Rewards are likely to go to the employees who interact with their bosses the most. Keeping your head down and working hard may not be the best recipe for success.

When Retailers Screw Up: How Can they Win Customers Back? (IO Psychology)

When customers complain about service or products, many retailers turn to coupons and established procedures to manage complaints quickly. But how do these decisions by management actually interact and affect customer behavior? In this paper, authors investigate both the interaction of reacting quickly and using coupons to respond to a customer complaint.

Give ’em the One-Two Punch!

Topic: Business Strategy, Change Management Publication: Harvard Business Review (DEC 2012) Article: Two Routes to Resilience Authors: Clark Gilbert, Matthew Eyring and Richard N. Foster Reviewed By: Susan Rosengarten Strategists at every organization worry about keeping their companies’ products and services relevant for the twenty first century. With new electronics