Month: May 2013

IO Psychology – At your service: Antecedents and consequences of emphasizing good service

A service climate examines employees’ perceptions of organizations’ emphasis on quality of service. There exists a lack of research explicating the antecedents, outcomes, and moderators of service climate; this study seeks to fill this void in the literature. The authors found support for service climate as a critical linkage between internal and external service parameters.

Further predictors of academic performance

In this meta-analysis, the authors examined the construct validity and predictive validity of 10 study-skill constructs for college students. Study habit, skill, and attitude inventories and constructs were found to rival standardized tests and previous grades as predictors of academic performance, yielding substantial incremental validity in predicting academic performance.