You sit down at your desk to start the workday and log in to your work email. “YOU’VE GOT (187 pieces of) MAIL!” You might just have email overload. Besides for being extremely annoying, you might feel pressured to quickly respond to all of these emails. This pressure now has a word: telepressure. Does telepressure make you more productive at work, or can it lead to harmful outcomes ultimately affecting an organization’s bottom line?
Many employees are being sent on overseas assignments these days. Some start off working well in foreign cultures, but don’t maintain their adjustment levels over time, while others never perform as well as they did back home. A new study shows that initial motivation and psychological empowerment are crucial to the process, but interact with different kinds of stressors to affect performance in both positive and negative ways.
We’ve all seen employees in the service industry subjected to abusive behavior by rude customers. A new study by Ruodan Shao and Daniel P. Skarlicki finds that employees’ reactions to mistreatment by customers varies in individualistic and collectivistic cultures. It also suggests several solutions for dealing with the stress such rude treatment often causes.
For some employees, providing service with a smile can be depleting act of emotional labor. A new study explains why a highly emotional service worker might be the best service worker.
The first step is solving problems in your workforce is understanding what those problems are. No amount of process improvement, rewards systems, or management support will suffice, without an accurate sense of your company’s climate and employee satisfaction. So, how are your employees feeling? Well, according to the American Psychological Association, they might be unhappy, especially if they are women.
Bohns and Flynn assert that guilt, as compared to shame, is a more adaptive affective reaction to setbacks in the workplace. In response to a setback or failure, an employee, among other things, can feel shame or can feel guilt. With shame, the person may continue to feel humiliated and