Month: August 2013

Effective Decision-Making: Why are Some Leaders Better at it than Others?

Effective decision-making is critical to successful leadership. However, not all decisions are created equal. Military leaders make their best decisions by taking into account the whole view of a situation, not just following rules or repeating past choices.

Selling To Women: Why it Differs from Selling to Men

Should you treat all your new clients the same way? A new study indicates that women have different expectations than men when it comes to deciding on vendors or contractors for business to business transactions. Properly anticipating the needs and preferences of each gender allows for better client engagement, and thus better business relationships.

Building a Positive Work Environment: Acts of Kindness at Work

Just knowing you were kind to someone can improve your work day. Think of a time you helped a fellow coworker. Maybe they acted kindly in return. But the act of kindness alone can build a positive work environment. Did you find yourself thinking about that positive interaction later? The good feeling from helping someone is so powerful it can last till bedtime – literally.

Does a Job Furlough Affect Performance?

We all have limited amount of stress and pressure we can take. Many studies have established the strain resulting from the threat to employees’ resources that layoffs or possible income losses represent. However, how do employees handle stress when a job furlough is what’s on the table, or when an employee has, in fact, been furloughed?

Dealing with Difficult Customers: address the problem, not the emotion

Customers call service lines, because they have problems. Unfortunately, the negative feelings that problems can bring are probably counter-productive when it comes to getting a good solution. When dealing with difficult customers with strong negative feelings, customer service strategies that try to address the problem instead of the emotions yield the best results.

How to get Promoted: Lessons from the movie Office Space

Competition for rewards can be fierce within a company. Many employees fear making too big a wave or drawing too much attention to themselves. But some research paints an opposite picture for how to get promoted. Rewards are likely to go to the employees who interact with their bosses the most. Keeping your head down and working hard may not be the best recipe for success.

Leave a Penny, Take a Penny: Effective Giving

Generous employees can contribute to a business climate that is profitable, productive, and efficient. The same charitable personality type that gives more than they get often finds forming strong bonds with customers and co-workers a snap. But it is possible to be too generous. Adam Grant offers some suggestions for effective giving.