When customers complain about service or products, many retailers turn to coupons and established procedures to manage complaints quickly. But how do these decisions by management actually interact and affect customer behavior? In this paper, authors investigate both the interaction of reacting quickly and using coupons to respond to a customer complaint.
Topic: Diversity, Turnover Publication: Journal of Business Research (NOV 2009) Article: What causes turnover among women on top management teams? Authors: H.A. Krishnan Reviewed By: Benjamin Granger Although women are underrepresented in upper management, the gender diversity of Top Management Teams (TMTs) is steadily increasing. In fact, research suggests that the
Topic: Creativity, Leadership Publication: Journal of Business Research (APR 2009) Article: Transformational leadership, creativity, and organizational innovation Authors: L. Gumusluolu, A.Llseve Reviewed by: Lit Digger Although Gandhi had passed away before the idea of transformational leadership was academically introduced by Burns in 1978, Gandhi’s life and work exemplified transformational leadership. Transformational leaders:
Topic: Change Management, Job Attitudes, Organizational Performance Publication: Journal of Business Research Article: Exploring civic virtue and turnover intention during organizational changes. Blogger: LitDigger If you buy me a coffee, I’ll tell you what I know. If you cover my shift, I’ll cover yours next week. If you buy me dinner,