Category: Organizational Performance

A Snapshot of SIOP 2016 (Pt. 5) – SIOP Bonus Coverage

We’ve partnered with numerous SIOP presenters, and they’ve provided us with the nitty-gritty on some of the very best presentations, offered to you in a multi-part series.

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Leveraging Human Capital: Are Your Employees Getting Enough Sleep?

Who do you really want answering that important 3am phone call? Probably not your employee. New organizational theory proposes that constant connectedness or working irregular hours can lead to sleep deprivation. While pushing employees extra hard may seem to initially increase organizational performance, it is certainly no long-term winning strategy.

Will Being an Average Performer Prevent Employee Victimization?

Could an individual’s workplace performance determine whether or not they are subjected to employee victimization? A new study finds that both high and low performers may be victimized at work, but through different forms of aggressive behavior. Because future work performance may be impaired by such treatment, there is both an individual and organizational imperative to deal with this issue.

Creativity and Firm Performance

In this study, the authors examined circumstances in which creativity is positively or negatively related to firm performance. They argued that the relationship between creativity and firm performance is contingent on riskiness orientation, firm size, and realized absorptive capacity. Findings indicate that creativity decreased performance in firms with risky strategies and positively affected performance in firms able to act on ideas.

When Retailers Screw Up: How Can they Win Customers Back? (IO Psychology)

When customers complain about service or products, many retailers turn to coupons and established procedures to manage complaints quickly. But how do these decisions by management actually interact and affect customer behavior? In this paper, authors investigate both the interaction of reacting quickly and using coupons to respond to a customer complaint.

Why Should Managers Care about Being Fair? (Human Resource Management)

Topic: Fairness, Organizational Justice, Organizational Performance Publication: Journal of Applied Psychology Article: Fairness at the collective level: A meta-analytic examination of the consequences and boundary conditions of organizational justice climate. Authors: Whitman, D. S., Caleo, S., Carpenter, N. C., Horner, M. T., and Bernerth, J. B. Reviewer: Neil Morelli Organizational

Improve service climate to retain customers and increase profitability

Topic: Organizational Performance, Strategic HR Publication: Human Resource Management (MAY/JUNE 2011) Article: The service climate-firm performance chain: The role of customer retention Authors: Towler, A., Lezotte, D. V., & Burke, M. J. Reviewed by: Alexandra Rechlin When an organization wants to improve customer retention and therefore its profitability, it will

Increase generic human capital to increase unit-specific human capital

Topic: Organizational performance, Talent management, Strategic HR
Publication: Academy of Management Journal (APR 2011)
Article: Acquiring and developing human capital in service contexts: The interconnectedness of human capital resources
Authors: Ployhart, R. E., Van Iddekinge, C. H., & MacKenzie, W. I.
Reviewed by: Alexandra Rechlin