Could job performance determine whether or not an employee is victimized? Because future work performance may be impaired by such treatment, there is both an individual and organizational imperative to deal with this issue.
Research demonstrates that the effects of employee needs for achievement, affiliation, and power can all affect team performance.
Researchers explore the best way for employees to respond to abusive supervision in the workplace, and explain why employee personality matters.
Researchers explore the issue of work-family conflict across different cultures and settings to provide advice for organizations.
Customer service representatives are typically under enormous pressure and stress, especially because of the difficult customers they encounter. New research demonstrates that the way they choose to react will have important implications on their emotional state.
As technology changes the workplace and jobs, how can organizations make sure that the benefits outweigh the detriments?
Researchers consider what happens when customer get angry. How does this effect employees in the customer service industry?
Researchers examine two different responses to abusive behavior from bosses and explain why this matters for organizations.
Researchers explain the meaning of a conflict culture and discuss several different types that may apply to organizations.
Researchers demonstrate that conflict specifically related to the job can benefit performance when a psychological safety climate is in place.
