Researchers find that diversity training increases people’s perspective-taking abilities. However, this finding only holds for people who report having close friends of a different race.
Companies talk all the time about the incredible value of diversity in driving innovation and creativity, yet the research tells us it’s not quite so clear-cut. Most companies already utilize some form of diversity training to try to get the most out of their diverse workforces, but even that is no guarantee of success. New research looks at the effectiveness of diversity training, and shows us the conditions in which it should—and shouldn’t—be used.