Employees have a limited amount of stress and pressure that they can tolerate on the job. How do employees handle the additional stress of being threatened with a job furlough?
Customer service representatives are typically under enormous pressure and stress, especially because of the difficult customers they encounter. New research demonstrates that the way they choose to react will have important implications on their emotional state.
When high performers leave or retire, their knowledge and know-how often leaves with them. How can employees preserve that knowledge for their companies and become indispensable when previous experts leave?
Competition for rewards can be fierce within a company. New research shows that rewards are likely to go to employees who interact with their bosses the most.
Generous employees can contribute to a business climate that is profitable, productive, and efficient. But it is possible to be too generous. Harvard Business Review offers some suggestions for effective giving.
Researchers discover what sets people apart from others during the job application process. The secret appears to be the ability to stay in a good mood.
Envy at work can cause great difficulties or motivate in unexpected ways. In this study, researchers find that envy is not always bad. What are the determining factors?
Researchers demonstrate that tests of specific personality factors may be more useful for hiring than broader personality tests.
Social psychology research demonstrates that warmth and competence are key attributes of successful leaders.
Many employers just can’t find enough qualified candidates. Harvard Business Review authors explain how training programs can fix the “middle skills gap.”
