Tag: training

When Customers Attack: Verbal Aggression and Employee Performance (IO Psychology)

Topic: Job Performance, Training, Conflict Publication: Journal of Applied Psychology (SEPT 2012) Article: When Customers Exhibit Verbal Aggression, Employees Pay Cognitive Costs Authors: A. Rafaeli, A. Erez, S. Ravid, R. Derfler-Rozin, D.E. Treister, R. Scheyer Reviewed By: Ben Sher What happens when customers get angry? For starters, they may yell,

Are Five Choices Better Than Three? (IO Psychology)

Topic: Selection Publication: International Journal of Selection and Assessment Article: The three option format for knowledge and ability multiple-choice tests: A case for why it should be more commonly used in personnel testing Authors: Edwards, B. D. Arthur, W. Jr., and Bruce, L. L. Reviewer: Neil Morelli When it comes

Tips for Getting Tips (IO Psychology)

Topic: Job Performance, Personality, Training Publication: Journal of Applied Psychology (NOV 2011) Article: Want a Tip? Service Performance as a Function of Emotion Regulation and Extraversion Authors: N. Chi, A.A. Grandey, J.A. Diamond, K.R. Krimmel Reviewed By: Ben Sher Your restaurant server is quite the professional!  He manages a genuine,

The effectiveness of computer-based simulation games (IO Psychology)

Topic: Training Publication: Personnel Psychology (SUMMER 2011) Article: A meta-analytic examination of the instructional effectiveness of computer-based simulation games Author: Sitzmann, T. Reviewed by: Alexandra Rechlin Computer-based simulation games are increasingly being used in training, but how does their effectiveness compare to that of traditional training methods? And what are

Increasing Training Transfer (I/O Psychology)

Topic: Training, Learning, Motivation Publication: Journal of Business and Psychology EC 2011) Article: Influencing learning states to enhance trainee motivation and improve training transfer Authors: Weissbein, D. A., Huang, J. L., Ford, J. K., & Schmidt, A. M. Reviewed by: Alexandra Rechlin How many times have you heard about or

The Waning Voices of Senior Employees: Does Tenure Reduce Impact Levels?

Topic: Potential, Staffing, Training, Turnover
Publication: Human Resource Management (JAN 2011)
Article: Does voice go flat? How tenure diminishes the impact of voice
Authors: D. Avery, P. McKay, D. Wilson, S. Volpone, and E. Killham
Reviewed By: Allison B. Siminovsky