Month: September 2013

Repairing Working Relationships after an Organizational Crisis

In the same way that an unexpected event in an employee’s workday can completely derail plans and send that person into “crisis mode,” organizations experience a similar reaction when unexpected change happens. In this study, the authors explain how to effectively restore order after an organizational crisis, by focusing on repairing working relationships.

Survey Nonresponse and Job Satisfaction

Many companies understand how important it is to survey employee satisfaction on the job. But does it matter how many employees actually respond to the survey? And, for those who don’t respond, how do we measure satisfaction? In this study, the authors caution companies to consider more than mere surface-level results of an employee satisfaction survey.