Leaders who promote interpersonal justice must be prepared to back it up with action, or else they risk alienating employees.
In this four-study article, the authors outline the development of a 16-item measure of i-deals negotiated by job incumbents. The authors then developed a reliable scale across four studies that replicated successfully in three samples. Results indicate that employees negotiate i-deals across four content domains.
The rapid advancement of communication technologies (CTs) in recent years is widely believed to be one of the main drivers behind changes in work. The ease and availability of CTs allows employees unprecedented access to information, people, and most importantly
If you’ve ever worked in the service industry, you know that some customers can be incredibly frustrating. You get angry, your blood pressure rises, you try really hard to hold your tongue, and then you complain to your coworkers later. And you feel better.