Categories : *Personnel Psychology
Are You Managing and Keeping Your Star Performers?
In the evolving workforce of the 21st century, how important are star performers? What can organizations do to better manage and retain these top employees?
Categories : *Personnel Psychology
Can Organizations Detect Lying on Job Interviews?
Job applicants are oftentimes deceptive on job interviews. How can employers detect the dishonest candidates and spot the truthful ones?
Categories : *Personnel Psychology
How Service Employees React to Mistreatment by Rude Customers
Researchers examine how service employees in two different cultures react to rude customers. How can they avoid stress and burnout?
Categories : *Personnel Psychology
The Consequences of Employee Fit Across Different Cultures
Researchers investigate whether different types of employee fit are either consistent or different across world cultures.
Categories : *Personnel Psychology
Self-Efficacy and Job Performance
Is the belief in one’s ability to succeed, also called self-efficacy, tied to past job performance or a cause of future success? This study looks at 38 studies with over 5,000 participants in an effort to answer this question.
Categories : *Personnel Psychology
Emotional Labor: How Faking a Smile at Work Affects Job Satisfaction
Research compares employees who use surfacing acting versus deep acting, and finds that surface acting can lead to stress and decreased job satisfaction.
Categories : *Personnel Psychology
Building a Positive Work Environment through Acts of Kindness
Researchers demonstrate the importance of kindness and helping in the workplace, especially in the face of workplace stress.
Categories : *Personnel Psychology
How Customer Service Should Deal with Difficult Customers
Customer service representatives are typically under enormous pressure and stress, especially because of the difficult customers they encounter. New research demonstrates that the way they choose to react will have important implications on their emotional state.
Categories : *Personnel Psychology
Get Hired by Staying Positive
Researchers discover what sets people apart from others during the job application process. The secret appears to be the ability to stay in a good mood.
Categories : *Personnel Psychology
Raise Employee Engagement With Volunteering
More and more companies are implementing volunteer programs. So, what effect do company-sponsored volunteerism programs have on the employees who participate? Is a strong culture of volunteerism key to employee engagement? In this study, learn how a strong volunteer program is a win for the NGO, a win for the employee who volunteers, and a win for the company that sponsors volunteer programs.