Categories : *Personnel Psychology
How Service Employees React to Mistreatment by Rude Customers
Researchers examine how service employees in two different cultures react to rude customers. How can they avoid stress and burnout?
Categories : *Journal of Applied Psychology
Employee Voice: How to Find People Who Will Speak Up
Research shows that duty-oriented employees may be more likely to speak up, especially when they are confident in their ability to make themselves heard.
Categories : *Academy of Management Journal
How to Reduce Stress at Work
Researchers test methods of stress reduction interventions at work and find specific ways that employees can successfully reduce stress in the workplace.
Are You Promoting Work Engagement or Workaholism?
Research discusses the differences between work engagement and workaholism, and determines the best way to encourage healthy employee productivity.
Categories : *Harvard Business Review
How to Frame Criticism as a Coaching Opportunity
Harvard Business Review explains how employees can frame criticism as a valuable coaching opportunity that leads to personal development.
Categories : *Journal of Applied Psychology
Bad Relationships Can Hurt Job Satisfaction and Organizational Attachment
Researchers explore the role of both positive and negative workplace relationships on employee satisfaction and organizational attachment.
Categories : *Journal of Organizational Behavior1 Comment
How to Design Effective Diversity Training Programs
Researchers explain how organizations can maximize the success of diversity training programs.
Categories : *Journal of Applied Psychology
Power Distance Agreement Improves Workplace Performance
Researchers demonstrate the importance of employees and leaders sharing expectations regarding who should make workplace decisions.
Categories : *Academy of Management Journal
Empowering Versus Directive Leadership Styles
Research explores how empowering and directive leadership styles can influence different types of followers.
Categories : *Industrial & Organizational Psychology
Corporate Social Responsibility Needs Leaders
Individual leaders are crucial to the success of overarching corporate social responsibility initiatives.