We all think of forgiveness as a way to improve relationships and remove tension from a situation. Recent studies have shown that this is not always the case. Offering forgiveness can actually prove detrimental to a working relationship. When is forgiveness productive and when can it backfire?
No one wants to have to enforce restrictive work policies, but managers often have to do just that. How can they get employee buy-in, when a policy is something their employees will naturally feel inhibited by?