Month: March 2014

How a Structured Employment Interview Can Make a Difference

When structured properly, a job interview can help predict various aspects of employee performance even better than cognitive and personality tests. A new study examines how a Structured Employment Interview should be conducted for maximum benefit, suggesting pre-set questions and a set rating scale for responses.

A Climate for Inclusion & Diversity: Evidence that Being Inclusive Pays Off

Gender diversity in the workplace can fuel insight and creativity. But how do you avoid conflict? New research shows that department managers can maximize the advantages of gender diversity and minimize conflict by establishing a Climate for Inclusion, which means employees are treated fairly, valued, and allowed to weigh in on core decisions.

How Service Employees React to Mistreatment by Rude Customers

We’ve all seen employees in the service industry subjected to abusive behavior by rude customers. A new study by Ruodan Shao and Daniel P. Skarlicki finds that employees’ reactions to mistreatment by customers varies in individualistic and collectivistic cultures. It also suggests several solutions for dealing with the stress such rude treatment often causes.