Topic: Job Performance, Training, Conflict Publication: Journal of Applied Psychology (SEPT 2012) Article: When Customers Exhibit Verbal Aggression, Employees Pay Cognitive Costs Authors: A. Rafaeli, A. Erez, S. Ravid, R. Derfler-Rozin, D.E. Treister, R. Scheyer Reviewed By: Ben Sher What happens when customers get angry? For starters, they may yell,
Sponsored Post Please join us Thursday, November 15 for a full day workshop discussing proven and new tools from CCL. This learning day is beyond the “what”, it is about the “how to”. Challenges we will discuss include: Leading Through Transitions What does it take to Lead Innovation? Visual Thinking
Topic: Selection Publication: Perspectives on Psychological Science (2011) Article: The hungry mind: Intellectual curiosity is the third pillar of academic performance Authors: Sophie von Stumm, Benedikt Hell, and Tomas Chamorro-Premuzic Reviewed By: Scott Charles Sitrin, M.A. What predicts academic performance? Previous research has shown that both intelligence and effort do.
We are thrilled to welcome Center for Creative Leadership as an I/O AT WORK sponsor! And for those of you in Atlanta, check out this workshop CCL is offering November 15th: Are you challenged with how to develop leaders who can manage change and lead innovation in a chaotic world?
Topic: Personality, Selection Publication: Journal of Applied Psychology (AUTUMN 2012) Article: A matter of context: A meta-analytic investigation of the relative validity of contextualized and noncontextualized personality measures Authors: J. A. Shaffer & B. E. Postlethwaite Reviewed by: Alexandra Rechlin Whether or not you agree with it, your organization likely
Topic: Assessment, Discrimination, HR Policy, Statistics Publication: Journal of Business Psychology (JUN 2012) Article: Unintended consequences of EEO enforcement policies: Being big is worse than being bad Authors: R. Jacobs, K. Murphy, and J. Silva Reviewed By: Megan Leasher Adverse impact occurs when neutral-appearing employment practices have an unintentional, discriminatory
Topics: Teams, Personality, Selection Publication: Journal of Applied Psychology (SEP 2012) Article: Ready to rumble: How team personality composition and task conflict interact to improve performance. Authors: Bret H. Bradley, Anthony C. Klotz, Bennett E. Postlethwaite, & Kenneth G. Brown Reviewed By: Aaron Manier Team members need to get along
Topic: Selection Publication: Psychological Bulletin (2001) Article: A comprehensive meta-analysis of the predictive validity of the graduate record examinations: Implications for graduate student selection and performance Authors: N. R. Kuncel, S. A. Hezlett, & D. S. Ones Reviewed By: Scott Charles Sitrin, M.A. Have you taken the Graduate Record Examinations
Topic: Job Attitudes, Turnover Publication: Journal of Applied Psychology Article: When and How Is Job Embeddedness Predictive of Turnover? A Meta-Analytic Investigation Authors: Jiang, K., Liu, D., McKay, P. F., Lee, T. W., & Mitchell, T. R. Reviewer: Neil Morelli Have you ever had a job where you felt like