organizational performance

Creativity and Firm Performance

On July 2, 2013 By I/O AT WORK

In this study, the authors examined circumstances in which creativity is positively or negatively related to firm performance. They argued that the relationship between creativity and firm performance is contingent on riskiness orientation, firm size, and realized absorptive capacity. Findings indicate that creativity decreased performance in firms with risky strategies and positively affected performance in firms able to act on ideas.

Categories : *Journal of Business Research Business Strategy Organizational Performance Organizational Reputation RewardsTags : business strategy organizational performance organizational reputation Rewards1 Comment

When Retailers Screw Up: How Can they Win Customers Back? (IO Psychology)

On April 24, 2013 By I/O AT WORK

When customers complain about service or products, many retailers turn to coupons and established procedures to manage complaints quickly. But how do these decisions by management actually interact and affect customer behavior? In this paper, authors investigate both the interaction of reacting quickly and using coupons to respond to a customer complaint.

Categories : *Harvard Business Review Organizational Performance Statistics Strategic HRTags : organizational performance strategic HR

Good Stats Make Us Uncomfortable (IO Psychology)

On March 6, 2013 By I/O AT WORK

In striving for profitability, companies often rely on key indicators of organizational performance. Common indicators like sales growth, customer loyalty, and earnings per share often guide strategy decisions and resource allocation.

Categories : *Personnel PsychologyTags : leadership organizational performance

Why Leaders Succeed by Serving Others

On October 3, 2012October 14, 2018 By I/O AT WORK

Research demonstrates the benefits of servant leadership at the CEO level, explaining why it occurs and what it leads to.

Categories : *Journal of Applied Psychology Fairness Organizational Justice Organizational PerformanceTags : fairness organizational performance

Why Should Managers Care about Being Fair? (Human Resource Management)

On September 10, 2012 By I/O AT WORK

Topic: Fairness, Organizational Justice, Organizational Performance Publication: Journal of Applied Psychology Article: Fairness at the collective level: A meta-analytic examination of the consequences and boundary conditions of organizational justice climate. Authors: Whitman, D. S., Caleo, S., Carpenter, N. C., Horner, M. T., and Bernerth, J. B. Reviewer: Neil Morelli Organizational

Categories : *Human Resource Management Organizational Performance Strategic HR UncategorizedTags : organizational performance strategic HR Uncategorized

Improve service climate to retain customers and increase profitability

On September 22, 2011 By I/O AT WORK

Topic: Organizational Performance, Strategic HR Publication: Human Resource Management (MAY/JUNE 2011) Article: The service climate-firm performance chain: The role of customer retention Authors: Towler, A., Lezotte, D. V., & Burke, M. J. Reviewed by: Alexandra Rechlin When an organization wants to improve customer retention and therefore its profitability, it will

Categories : *Academy of Management Organizational Performance Strategic HR Talent ManagementTags : human resources industrial-organizational psychology organizational performance strategic HR talent management1 Comment

Increase generic human capital to increase unit-specific human capital

On September 2, 2011 By I/O AT WORK

Topic: Organizational performance, Talent management, Strategic HR
Publication: Academy of Management Journal (APR 2011)
Article: Acquiring and developing human capital in service contexts: The interconnectedness of human capital resources
Authors: Ployhart, R. E., Van Iddekinge, C. H., & MacKenzie, W. I.
Reviewed by: Alexandra Rechlin

Categories : *Journal of Applied Psychology Culture Organizational PerformanceTags : culture human resources industrial-organizational psychology organizational performance

What are the performance implications of your organization’s culture?

On August 22, 2011 By I/O AT WORK

Topic: Culture, Organizational Performance
Publication: Journal of Applied Psychology (JULY 2011)
Article: Organizational Culture and Organizational Effectiveness: A Meta-Analytic
Investigation of the Competing Values Framework’s Theoretical Suppositions
Authors: Hartnell, C.A., Ou, A.Y., & Kinicki, A.
Reviewer: Neil Morelli

Categories : *Academy of ManagementTags : goals motivation organizational performance

Using Goal Framing to Improve Performance

On August 12, 2011July 16, 2019 By I/O AT WORK

Researchers discuss different ways that employees pursue goals, and explain how organizations can use this information to their advantage.

Categories : *Journal of Applied Psychology Organizational Performance Strategic HR Talent ManagementTags : human resources industrial-organizational psychology organizational performance strategic HR talent management1 Comment

Do you care about human capital? You should!

On July 13, 2011 By I/O AT WORK

Topic: Organizational Performance, Talent Management, Strategic HR
Publication: Journal of Applied Psychology (MAY 2011)
Article: Does human capital matter? A meta-analysis of the relationship between human capital and firm performance
Authors: Crook, T. R., Todd, S. Y., Combs, J. G., Woehr, D. J., & Ketchen, D. J.
Reviewed by: Alexandra Rechlin