In striving for profitability, companies often rely on key indicators of organizational performance. Common indicators like sales growth, customer loyalty, and earnings per share often guide strategy decisions and resource allocation.
Research demonstrates the benefits of servant leadership at the CEO level, explaining why it occurs and what it leads to.
Topic: Fairness, Organizational Justice, Organizational Performance Publication: Journal of Applied Psychology Article: Fairness at the collective level: A meta-analytic examination of the consequences and boundary conditions of organizational justice climate. Authors: Whitman, D. S., Caleo, S., Carpenter, N. C., Horner, M. T., and Bernerth, J. B. Reviewer: Neil Morelli Organizational
Topic: Organizational Performance, Strategic HR Publication: Human Resource Management (MAY/JUNE 2011) Article: The service climate-firm performance chain: The role of customer retention Authors: Towler, A., Lezotte, D. V., & Burke, M. J. Reviewed by: Alexandra Rechlin When an organization wants to improve customer retention and therefore its profitability, it will
Topic: Organizational performance, Talent management, Strategic HR
Publication: Academy of Management Journal (APR 2011)
Article: Acquiring and developing human capital in service contexts: The interconnectedness of human capital resources
Authors: Ployhart, R. E., Van Iddekinge, C. H., & MacKenzie, W. I.
Reviewed by: Alexandra Rechlin
Topic: Culture, Organizational Performance
Publication: Journal of Applied Psychology (JULY 2011)
Article: Organizational Culture and Organizational Effectiveness: A Meta-Analytic
Investigation of the Competing Values Framework’s Theoretical Suppositions
Authors: Hartnell, C.A., Ou, A.Y., & Kinicki, A.
Reviewer: Neil Morelli
Researchers discuss different ways that employees pursue goals, and explain how organizations can use this information to their advantage.
Topic: Organizational Performance, Talent Management, Strategic HR
Publication: Journal of Applied Psychology (MAY 2011)
Article: Does human capital matter? A meta-analysis of the relationship between human capital and firm performance
Authors: Crook, T. R., Todd, S. Y., Combs, J. G., Woehr, D. J., & Ketchen, D. J.
Reviewed by: Alexandra Rechlin
Topic: Engagement, Job Performance, Job Attitudes
Publication: Journal of Business and Psychology (JUN 2011)
Article: Performance management at the wheel: Driving employee engagement in organizations
Authors: Mone, E., Eisinger, C., Guggenheim, K., Price, B., Stine, C.
Reviewed by: Alexandra Rechlin
Topic: Leadership, Organizational Performance
Publication: The Leadership Quarterly (FEB 2011)
Article: CEO leadership behaviors, organizational performance, and employee’s attitudes
Authors: Hui Wang, Anne S. Tsui, & Katherine R. Xin
Reviewed by: Chelsea Rowe
