Tag: citizenship behavior

Leave a Penny, Take a Penny: Effective Giving

Generous employees can contribute to a business climate that is profitable, productive, and efficient. The same charitable personality type that gives more than they get often finds forming strong bonds with customers and co-workers a snap. But it is possible to be too generous. Adam Grant offers some suggestions for effective giving.

Proactive Performance Increases Customer Satisfaction (IO Psychology)

Topic: Culture, Self-Efficacy, Job Attitudes, Citizenship Behavior Publication: Journal of Applied Psychology (MAY 2012) Article: Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance. Authors: S. Raub, H. Liao Reviewed By: Ben Sher In the customer service division,

Why LMX Works: Some Reasons Why High-Quality Relationships Are So Important

Topic: Citizenship Behavior, Leadership Publication: Personnel Psychology (Autumn 2011) Article: How Leader–Member Exchange Influences Effective Work Behaviors: Social Exchange and Internal–External Efficacy Perspectives Authors: Walumbwa, F. O., Cropanzano, R., & Goldman, B. M. Reviewed By: Thaddeus Rada Leader-member exchange (LMX) theory has been an influential leadership theory for many years.

One Plank at a Time: Building the Bridge from OCBs to Performance

Topic: Job Performance, Citizenship Behavior
Publication: Journal of Applied Psychology
Article: A Moderated Mediation Model of the Relationship Between Organizational
Citizenship Behaviors and Job Performance
Authors: Ozer, M.
Reviewed by: Neil Morelli

Help the Organization and…Help Yourself!!!

Topic: Citizenship Behavior, Interviewing, Selection
Publication: Journal of Applied Psychology (MAR 2011)
Article: Effects of organizational citizenship behaviors on selection decisions in employment interviews.
Authors: N. P. Podsakoff, S. W. Whiting, P. M. Podsakoff, & P. Mishra
Reviewed By: Thaddeus Rada

Dysfunctional employees? It could be attachment issues.

Topic: Stress, Turnover, Citizenship Behavior
Publication: Journal of Applied Psychology
Article: Attachment at (Not to) Work: Applying Attachment Theory to Explain Individual Behavior in Organizations
Authors: D. A. Richards A.C.H. Schat
Reviewed By: Neil Morelli