Categories : *Journal of Applied Psychology
Emotional Labor: The True Cost of Service With a Smile
Research explores why some employees are better suited to performing the emotional labor that is typically required in the customer service industry.
Categories : *Personnel Psychology
Emotional Labor: How Faking a Smile at Work Affects Job Satisfaction
Research compares employees who use surfacing acting versus deep acting, and finds that surface acting can lead to stress and decreased job satisfaction.
Categories : *Journal of Applied Psychology
How Furloughs Can Affect Job Performance
Employees have a limited amount of stress and pressure that they can tolerate on the job. How do employees handle the additional stress of being threatened with a job furlough?
Categories : American Psychological Association
Survey Results: Employees Feel Stressed, Underpaid, and Unheard
A recent survey conducted by the American Psychological Association demonstrates that many employees have negative opinions about their jobs.
Categories : *Journal of Applied Psychology
Work-Life Balance and Romantic Partners
Researchers explore the role of a romantic partner in influencing whether employees are able to effectively balance work and home life.
Categories : *Journal of Applied Psychology
Consequences of a Mother’s Job on Her Child’s Health
Authors examine job demands of employed mothers as well as how these demands relate to her child’s health.
Categories : *Journal of Management
How Venting Helps Service Employees
Research investigates how service employees deal with frustrating customers, specifically in regards to venting. What can organizations do to best support these often-stressed employees?
Categories : *Personnel Psychology
What Happens When Leaders Use Inappropriate Humor?
Researchers look at inappropriate humor in the workplace. What kind of fallout can organizations expect when allowing this to continue?
Categories : *Journal of Applied Sport Psychology
Burned Out Employees Should Reconsider their Goals
Researchers discover a link between the types of goals that employees set and their propensity to experience workplace stress and burnout.
Categories : *Journal of Applied Psychology
Personality Matters When Employees Are on Vacation
Personality affects how employees feel when they take vacations. How can organizations ensure that all employees come back from vacation recharged?