Topic: Job Performance, Work Environment, Culture Publication: Organizational Behavior and Human Decision Processes (MAY 2009) Article: Overlooked but not untouched: How rudeness reduces onlookers’ on routine and creative tasks Authors: Porath, C. L. and Erez, A. Reviewed By: Benjamin Granger Now here’s a topic that might make you ball your
Topic: Goals, Job Performance Publication: Organizational Behavior and Human Decision Processes Article: An exploratory field experiment of the effect of subconscious and conscious goals on employee performance. Author: A. Shantz, G.P. Latham Featured by: Benjamin Granger Do subconscious goals lead to improved employee performance? What exactly are subconscious goals? Unlike conscious goals, employees are unaware of subconscious goals. When they become aware
Topic: Job Performance Publication: Computers in Human Behavior Article: Human communication in customer-agent-computer interaction: Face-to-face versus over telephone .Author: A. Kira, D.M. Nichols, M. Apperley Featured by: Benjamin Granger Regarding consumer service, organizations strive for several outcomes: 1) The customer receives quality service, 2) the service is delivered in a timely manner, and
Topic: Job Performance, Motivation Publication: Human Performance Article: Failure avoidance motivation in a goal-setting situation. Author: S.R. Heimerdinger, V.B. Hinsz Featured by: Benjamin Granger Although it is known that employees who set specific and difficult goals tend to outperform those who set broad and relatively easy goals, different employees have differing motivational mindsets when they set their goals. Some employees are motivated to
Topic: Culture, Job Attitudes, Job Performance Publication: Human Performance Article: Employee lateness behavior: the role of lateness climate and individuals lateness attitude. Blogger: Benjamin Granger Many organizations go to great lengths to curtail employee lateness (showing up tardy for work) and for good reason – it can cost organizations billions of dollars in productivity a year. In
Topic: Feedback, Job Performance, Performance Appraisal Publication: International Journal of Selection and Assessment Article: The influence of a manager’s own performance appraisal on the evaluation of others. Blogger: Benjamin Granger Have you ever received a poor performance appraisal from a supervisor? (Let’s hope not too many!) If you have, were you surprised? (Hey, I’m a pretty good employee! What
Topic: Citizenship Behavior, Job Performance Publication: Human Performance Article: Test of Motowidlo et al.’s (1997) theory of individual differences in task and contextual performance. Blogger: James Grand A helpful hand here or a thoughtful “hi-how-are-ya” might be more valuable than we think. Psychologists are starting to realize that such dispositional characteristics can be meaningful predictors of on-the-job performance. Nearly 10 years ago, Motowidlo, Borman and Schmit proposed that performance at work was
Topic: Job Performance Publication: Journal of Applied Psychology Article: How the Rich (and Happy) Get Richer (and Happier): Relationship of Core Self-Evaluations to Trajectories in Attaining Work Success. Blogger: Rob Stilson OK, the scope of this article is beyond this blog (or perhaps the blogger), but I will give you the highlights and
Topic: Emotional Intelligence, Job Performance, Wellness Publication: Academy of Management Journal Article: Making the break count: An episodic examination of recovery activities, emotional experiences, and positive affect displays Blogger: LitDigger Do your customer service employees do work-like activities during their breaks or maybe even not take their breaks at all? If you care about
Topic: Job Performance Publication: Journal of Organizational Behavior Article: Exploring the role of hope in job performance: Results from four studies. Blogger: Benjamin Granger Yeah sure, hope isn’t as common a concept in organizational research as job satisfaction or commitment, but Peterson and Byron (2008) found that hope does indeed play a role
