Categories : *Academy of Management
How Retelling Stories in the Workplace Builds Culture
Research considers stories and folklore that are passed around in an organization. Are these narratives useful for anything?
Categories : *Personnel Psychology
How Service Employees React to Mistreatment by Rude Customers
Researchers examine how service employees in two different cultures react to rude customers. How can they avoid stress and burnout?
Categories : *Journal of Applied Psychology
Quality Work Relationships Lead to Effective Problem Solving
Research investigates the importance of quality work relationships with different levels of management when trying to solve workplace problems.
Categories : *Harvard Business Review
How to Design a Successful Organizational Culture
Harvard Business Review offers tips on how organizations can create a positive company culture and productive workplace for employees.
Categories : *Personnel Psychology
Building a Positive Work Environment through Acts of Kindness
Researchers demonstrate the importance of kindness and helping in the workplace, especially in the face of workplace stress.
Categories : *Journal of Occupational Health Psychology
How to Create a Civil and Respectful Workplace
Researchers tackle the difficult issue of anger and incivility in the workplace. What can be done to reduce occurrences?
Categories : *Journal of Applied Psychology
Workplace Anger May Reduce Creativity
Research finds that workplace anger can negatively impact the ability of employees to think creatively, but has no effect on analytical thinking.
Categories : *Journal of Applied Psychology Burnout Work Environment
Service with a Smile? But I’m Exhausted!
Topic: Work Environment, Burnout
Publication: Journal of Applied Psychology (March, 2010)
Article: Contextualizing emotional exhaustion and positive emotional display: The signaling effect of supervisors’ emotional exhaustion and service climate.
Authors: C.K. Lam, X. Huang, & O. Janssen
Reviewed By: Allison Gabriel
Categories : Stress Wellness Work Environment
Heavy Workloads: Much More Than Just a Nuisance
Topic: Stress, Wellness, Work Environment
Publication: Personnel Psychology (Summer 2010)
Article: Psychological and physiological reactions to high workloads: Implications for well-being
Authors: R. Ilies, N. Dimotakis, and I.E. De Pater
Reviewed By: Benjamin Granger
Categories : *Industrial & Organizational Psychology - Perspectives on Science and Practice Diversity
Should Organizations Implement LGBT-Supportive Policies?
Topic: Diversity
Publication: Industrial and Organizational Psychology: Perspectives on Science and Practice (MAR 2010)
Article: The Social and Economic Imperative of Lesbian, Gay, Bisexual, and Transgendered
Supportive Organizational Policies
Authors: M.B. King & J.M. Cortina
Selected commentary authors: Zickar, M.J. and Locke, E.
Reviewed By: Samantha Paustian-Underdahl