Author: I-O AT WORK

Curing the Organizational Restructuring Blues

Topic: Change Management, Organizational Development Publication: Journal of Occupational and Organizational Psychology Article: Employee identification before and after an internal merger: A longitudinal analysis. Author: J. Bartels, J. Pruyn, S. DeJong Featured by: Benjamin Granger One employee factor crucial to the success of organizational change is the extent to which employees identify (align themselves) with their organizations prior to the restructuring.  But, employees can identify with the organization at different levels.  For example, employees can identify

Comparing Modes of Customer Service Communication

Topic: Job Performance Publication: Computers in Human Behavior Article: Human communication in customer-agent-computer interaction: Face-to-face versus over telephone .Author: A. Kira, D.M. Nichols, M. Apperley Featured by: Benjamin Granger Regarding consumer service, organizations strive for several outcomes: 1) The customer receives quality service, 2) the service is delivered in a timely manner, and

We take two steps forward and two steps back?

Topic: Diversity Publication: Journal of Applied Psychology Article: Is the Gap More Than Gender? A Longitudinal Analysis of Gender, Gender Role Orientation, and Earnings. Author: T.A. Judge, B.A. Livingston Featured by: Rob Stilson The purpose of this study was to look at gender, gender role orientation, and earnings.  Participants for this study have

What to do about the Failure-Focused Employee

Topic: Job Performance, Motivation Publication: Human Performance Article: Failure avoidance motivation in a goal-setting situation. Author: S.R. Heimerdinger, V.B. Hinsz Featured by: Benjamin Granger Although it is known that employees who set specific and difficult goals tend to outperform those who set broad and relatively easy goals, different employees have differing motivational mindsets when they set their goals. Some employees are motivated to

Bringing Back the Cynics!

Topic: Change Management, Job Attitudes Publication: Human Resource Management Article: Organizational change cynicism: the role of employee involvement. Author: M. Brown, C. Cregan Featured by: Benjamin Granger Organizational cynicism involves a negative attitude on the part of an employee toward his/her  organization. It’s the belief or feeling that one’s organization has sacrificed the basic principles of honesty and fairness to further the self-interest

It’s what’s on the outside that counts – but only initially.

Topic: Assessment, Personality Publication: International Journal of Selection and Assessment Article: Ability and personality predictors of salary, perceived job success, and perceived career success in the initial career stage. Author: J.C. Rode, M.L. Arthaud-Day, C.H. Mooney, J.P. Near, T.T. Baldwin Featured by: LitDigger Hey there, newbie. First day on the job? If I asked you if

Situational Judgment Tests and the Impact of Elaboration

Topic: Assessment, Selection Publication: International Journal of Selection and Assessment Article: Impact of elaboration on responding to situational judgment test items. Author: F. Lievens, H. Peeters Featured by: Benjamin Granger Several questions can and should be asked of the tools organizations use for employee selection.  For example, does the specific tool create adverse impact? Does it really

Toward an Understanding of the Influences on HR Policies of Multinational Firms

Topic: Strategic HR Publication: British Journal of Management Article: Similarity, isomorphism or duality? Recent survey evidence on human resource management policies of multinational corporations. Author: C. Brewster, G. Wood, M. Brookes Featured by: Benjamin Granger Since multinational organizations are becoming more and more common, numerous researchers have set out to understand how multinational corporations set up organization-wide policies.