Categories : *Personnel Psychology
How Service Employees React to Mistreatment by Rude Customers
Researchers examine how service employees in two different cultures react to rude customers. How can they avoid stress and burnout?
Categories : *Journal of Applied Psychology
Quality Work Relationships Lead to Effective Problem Solving
Research investigates the importance of quality work relationships with different levels of management when trying to solve workplace problems.
Categories : *Harvard Business Review
How to Design a Successful Organizational Culture
Harvard Business Review offers tips on how organizations can create a positive company culture and productive workplace for employees.
Categories : *Personnel Psychology
Building a Positive Work Environment through Acts of Kindness
Researchers demonstrate the importance of kindness and helping in the workplace, especially in the face of workplace stress.
Categories : *Academy of Management
Envy At Work May Not Always Be Bad
Envy at work can cause great difficulties or motivate in unexpected ways. In this study, researchers find that envy is not always bad. What are the determining factors?
Categories : *Journal of Occupational Health Psychology
How to Create a Civil and Respectful Workplace
Researchers tackle the difficult issue of anger and incivility in the workplace. What can be done to reduce occurrences?
Categories : *Journal of Applied Psychology
Workplace Anger May Reduce Creativity
Research finds that workplace anger can negatively impact the ability of employees to think creatively, but has no effect on analytical thinking.
Categories : Health & Safety
Keeping it Safe for Daylight Saving Time
Topic: Health & Safety Publication: Journal of Applied Psychology (SEP 2009) Article: Changing to Daylight Saving Time cuts into sleep and increases workplace injuries Authors: C.M. Barnes & D.T. Wagner Reviewed By: Benjamin Granger Although Daylight Saving Time was originally proposed to align the human sleep/wake cycle with the Earth’s rotation
Categories : *Personnel Psychology Stress
Stressed at Work? Here’s a Drink on Me!
Topic: Stress Publication: Personnel Psychology (AUTUMN 2009) Article: Daily work stress and alcohol use: Testing the cross-level moderation effects of neuroticism and job involvement Authors: S. Liu, M. Wang, Y. Zhan, and J. Shi Reviewed By: Benjamin Granger Many employees (perhaps as many as 92.5 million in the U.S. alone)
Categories : *Organizational Behavior & Human Decision Process Culture Job Performance Work Environment
How Can You Be So Rude!?
Topic: Job Performance, Work Environment, Culture Publication: Organizational Behavior and Human Decision Processes (MAY 2009) Article: Overlooked but not untouched: How rudeness reduces onlookers’ on routine and creative tasks Authors: Porath, C. L. and Erez, A. Reviewed By: Benjamin Granger Now here’s a topic that might make you ball your